Sales Support Specialist Italian Speaker

Cross Borders Talents; Firenze; Remoto; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology company is seeking a Sales Support Specialist fluent in Italian and English. This fully remote role involves assisting customers with inquiries, managing reservations, and troubleshooting issues. Ideal candidates will have customer service experience and a proactive attitude. Join a collaborative team and grow your career!

Servizi

Meal Allowance: 7.23 per working day

Transport Allowance: 20 per month

Health Insurance: Coverage starts from Day 1

Relocation Support: Provided for eligible candidates

Competenze

• Fluent in Italian and English (spoken and written).
• Experience in customer service or sales support preferred.
• Comfortable with troubleshooting digital tools.

Mansioni

• Support customers with sales-related inquiries and product information.
• Communicate across multiple channels: phone, email, chat, and social media.
• Log and manage all customer interactions with attention to detail.

Conoscenze

Fluency in Italian

Fluency in English

Customer service experience

Tech-savvy

Communication skills

Multitasking

Descrizione del lavoro

Job Title: Sales Support Specialist Italian Speaker

Department: Sales

Company: Leading Technology Company

Location: Remote (within Portugal)

Start Date: 5th June 2025

Contract Type: CDD 6 months (with possibility of renewal)

Work Model: Fully Remote (Relocation support available within Portugal)

Work Schedule

Shifts: Monday to Saturday, including bank holidays, between 08:00 and 19:00 (rotational shifts)

Days Off: Sunday + 1 rotational day off per week

Salary & Compensation

Base Salary: 1,024 per 14 months

Performance Bonus: 225 per 12 months

Position Bonus (Braga only): 20 per 12 months

Allowances & Benefits

Meal Allowance: 7.23 per working day

Transport Allowance: 20 per month

Health Insurance: Coverage starts from Day 1 (monthly contribution required), free after 6 months

Relocation Support: Provided for eligible candidates relocating within Portugal

Your Role

As a Sales Support Specialist, you'll be the first point of contact for Italian-speaking customers. You'll handle inquiries, manage reservations, resolve technical issues, and ensure every interaction aligns with the company's high standards of service and professionalism.

What Youll Do

• Support customers with sales-related inquiries, product information, and troubleshooting
• Communicate across multiple channels: phone, email, chat, and social media
• Tailor communication to reflect brand tone and customer needs
• Handle escalations with empathy and a customer-first mindset
• Log and manage all customer interactions with attention to detail

Who You Are

Fluent in Italian and English (spoken and written). Experience in customer service or sales support is preferred. Tech-savvy and comfortable with troubleshooting digital tools. Skilled in communication and multitasking. Resilient and calm under pressure, with a proactive attitude.

Work remotely with a top technology brand while helping customers make informed decisions and enjoy a smooth experience. Be part of a collaborative and forward-thinking team. Apply now and grow your career with us!