Sales Support Specialist

Venchi; Castelletto Stura; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading chocolate and gelato company based in Castelletto Stura is seeking a Sales Support Specialist to join their Export Back Office team. The ideal candidate should have at least 3 years of experience, fluent in Italian, English, and French, and possess excellent organizational and communication skills. Join a passionate team and enjoy various benefits including flexible working hours and a 30% store discount.

Servizi

Annual results-based bonus

Flexible working hours

30% discount in-store

40% off e-commerce platform

Tickets restaurant

Private health insurance

Competenze

• At least 3 years of experience in a similar role.
• High-level written and verbal communication skills.
• Ability to gather and process research data.

Mansioni

• Manage sales orders entry, updating, and invoicing.
• Coordinate with Production & Logistics Departments for order fulfillment.
• Handle customer care and claims management.

Conoscenze

Fluent in Italian

Fluent in English

Fluent in French

Excellent organizational skills

Customer-oriented

Problem-solving

Experience in similar role

Knowledge of Microsoft D365

Formazione

Bachelor's or master’s degree in Foreign Languages

Bachelor's or master’s degree in Economics

Bachelor's or master’s degree in Social Sciences

Descrizione del lavoro

About Us:

Founded in 1878 by Silviano Venchi, Venchi has become a global leader in chocolate and gelato, blending Italian tradition with a commitment to craftsmanship and well-being. With over 145 years of history, Venchi offers more than 350 chocolate recipes and 90 gelato flavors, adhering to the highest quality standards while embracing the principles of the Mediterranean diet. The company focuses on enhancing life quality, social connections, and environmental respect through its products. Supported by over 1,600 employees, Venchi operates more than 180 stores in over 70 countries, with headquarters in Milan, a factory in Cuneo and 4 regional offices in Hong Kong, Shanghai, New York, and Beijing.

Your Mission:

We are looking to hire an experienced Sales Support Specialist to join our Export Back Office team in Castelletto. Ultimately, a top-class Back Office Specialist works quickly and efficiently to provide reliable support for management and the front office team.

Key Responsibilities:

• Management of sales orders entry, updating, and invoicing.
• Keep up with Production & Logistics Departments for the fulfillment of orders and shipments.
• Dealing with shipment processes and contact with carriers.
• Issuing documents and certificates in compliance with export and customs procedures.
• Customer care and claims management as the main contact for foreign B2B clients.
• Assisting and coordinating with the sales team.

The Ideal Candidate:

• Previous experience in a similar role for at least 3 years (experience in a Food Company is a plus).
• Bachelor's or master’s degree in Foreign Languages, Economics, Social Sciences, or similar.
• Fluent in Italian, English and French (Cefr C1 level).
• High-level written and verbal communication skills.
• Gathering and processing research data.
• Be customer-oriented and accurate.
• Excellent organizational skills.
• Be a problem-solving champion with a multi-tasking, proactive attitude.
• Be autonomous as well as a solid team player.
• Deliver well under pressure, be flexible and resilient.
• Knowledge of Microsoft D365 is a plus.
• ...and of course, a chocolate and gelato lover!

What We Offer:

• Celebrate Success: Annual results-based bonus, with the option to convert it into welfare benefits.
• Lifelong Learning: Access unlimited world-class content on a customized learning platform empowering you to continually grow and embody Venchi’s value of curiosity and excellence. In addition, you'll benefit from dedicated training plans for the development of your soft skills.
• Flexibility and Balance: Benefit from flexible working hours and hybrid work options.
• Global Vision, Local Flavour: Join a passionate, creative team where innovation thrives. From our global HQ in the heart of the city, near our iconic stores, help bring the Venchi experience to life. Together, we craft excellence, from sourcing premium ingredients to delivering joyful moments worldwide.
• Exclusive Sweet Benefits: Enjoy a 30% discount in-store and 40% off our e-commerce platform. Plus, you will receive special gifts packed with Venchi’s finest chocolate. Benefit from tickets restaurant, access to two comprehensive welfare platforms, and additional private health insurance to enhance your personal well-being.

Join us at Venchi and help us bring the Italian way of life and delicious flavours to every corner of the world!

We look forward to hearing from you!