Sales Manager

Mandarin Oriental; Milano; In loco; EUR 40.000 - 60.000; Part-time

Descrizione del lavoro

A luxury hotel group in Milan is seeking a Sales Manager to oversee sales strategies and build client relationships. The ideal candidate has a minimum of 5 years experience in a 5-star hotel and is passionate about luxury service. Responsibilities include entertaining clients, executing sales trips, and collaborating with regional offices. A competitive salary and wellness benefits are offered.

Servizi

Learning & Development programmes

Complimentary nights at all properties

Work-life balance programmes

Competitive salary and benefits

Meals at the Employee Restaurant

Complimentary dry cleaning for business clothes

Competenze

• Minimum 5 years of experience in a 5-star hotel environment within Sales.
• Established network of connections in the industry.
• Available to travel abroad.

Mansioni

• Oversee the hotel's Sales strategy and report to the Sales Director.
• Meet and entertain influential clients with thorough follow-up.
• Assist in formulating and implementing sales & marketing strategies.

Conoscenze

Luxury experience knowledge

Customer relationship management

Business negotiation

Excellent computer skills

Organizational skills

Ability to work under pressure

Fluent in Italian

Fluent in English

Descrizione del lavoro

Join to apply for the Sales Manager role at Mandarin Oriental

Mandarin Oriental Hotel Group is the award‑winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognised for creating some of the world’s most sought‑after properties, the Group provides legendary service inspired by Asian heritage while representing the very cutting‑edge of luxury experiences.

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 36 beautifully appointed suites. Set in the heart of the city, only steps away from the world‑renowned La Scala opera house, the hotel inhabits four elegant 18th‑Century buildings in Milan’s most prestigious district. Guests discover exquisite dining in the two‑Michelin‑starred restaurant Seta, run by acclaimed chef Antonio Guida, and enjoy the relaxed atmosphere of the Mandarin Garden, where an eclectic choice of contemporary cuisine and cocktails is offered. The spa is the city’s most comprehensive, offering a holistic approach to rejuvenation with indoor swimming pool and six private treatment rooms.

About The Job

Based at the Mandarin Oriental, Milan within the Sales Department, the Sales Manager is responsible for overseeing the hotel’s Sales strategy and reports to the Sales Director.

Responsibilities

• Ensure coverage of assigned markets, with a primary focus on the USA;
• Meet and entertain all influential clients and ensure thorough follow‑up;
• Organise and deliver familiarisation site inspection trips of the hotel for major clients;
• Work closely with key contacts, seeking new business to meet financial targets in the annual sales plan;
• Attend local and overseas trade shows, hotel and tourist association meetings to identify market opportunities;
• Plan and, where appropriate, execute sales trips to key existing market areas and identify new potential market areas;
• Assist in the formulation and implementation of sales & marketing strategies to maximise room revenues in the Middle Eastern market;
• Collaborate with Mandarin Oriental Hotel Group Regional Sales Offices and third‑party organisations in assigned territories to maximise sales opportunities;
• Promote other Mandarin Oriental properties whenever possible and effectively distribute sales leads;
• Attend weekly departmental sales meetings;
• Monitor sales activities of market competitors, build effective relationships and report at sales meetings.

Qualifications

• Passionate about the luxury experience, building excellent rapport with clients, detail‑oriented, diligent and adaptable to changing priorities;
• Excellent computer skills and well‑versed in all computer applications;
• Capable of working well under stressful high‑pressure situations while maintaining composure and objectivity;
• Excellent organisational skills and ability to work in a dynamic, fast‑changing environment;
• Established network of connections;
• Excellent business negotiation and customer‑relationship management skills;
• Available to travel abroad;
• Minimum 5 years of experience working in a 5‑star hotel environment within Sales;
• High knowledge of Italian and English.

Benefits

• Learning & Development – unique programmes for various career stages;
• MOstay – complimentary nights and attractive rates at all Mandarin Oriental properties;
• Health & Colleague Wellness – work‑life balance programmes and health benefits;
• Competitive salary, wages and a comprehensive benefits package;
• Meals available at the Employee Restaurant;
• Complimentary dry cleaning for business clothes.

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Seniority level

• Mid‑Senior level

Employment type

• Temporary

Job function

• Sales and Business Development

Industries

• Hospitality

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