Sales Manager

Mandarin Oriental Hotel Group Limited; Como; In loco; EUR 45.000 - 60.000; Tempo pieno

Descrizione del lavoro

A luxury resort in Italy seeks a Sales Manager to drive revenue goals and enhance market presence. The ideal candidate will have over three years of experience in luxury hospitality, fluency in English and Italian, and excellent time-management skills. Responsibilities include analyzing market trends, engaging with clients, and ensuring a premium service experience. This role offers an opportunity to work in an immersive and inclusive environment that values creative and proactive individuals.

Competenze

• At least 3 years experience in a similar position within the luxury hospitality industry.
• Available to travel (local and international).
• Available for flexible hours.

Mansioni

• Support MOHG philosophy and culture daily to ensure guest satisfaction.
• Analyze local market trends and develop new business leads.
• Handle and qualify proposals and follow-up.
• Ensure a sales approach in every lead.
• Participate in external sales appointments and local events.

Conoscenze

Fluent in English and Italian

Creative thinking

Strong time-management skills

Good knowledge of Microsoft Office

Problem-solving attitude

Strong presentation skills

Charming and dynamic approach

Energetic and enthusiastic

Descrizione del lavoro

Mandarin Oriental, Lago di Como aims to become one of the most exclusive resorts in Europe,representingthe true elegant Italian but understated luxury experience for a worldwide Clientele.

Our vision is to promote our welcoming,genuineand passionate culture to attract and engage exceptional talents, under the guidance of enthusiastic leaders.
Our aim is to get the best out ofeach individualand being recognized as an employer of choice among the most exclusive hotels in the world.

SALES MANAGER

Mandarin Oriental, Lago di Como’sSales Manageris responsible for, but not limited to,the resort’stotal revenue goals and quality targetsandsupports the Director of Marketing and Commerce inestablishingthe resort within local and international markets and securing transient, group and banqueting business for long lasting relationships with key agents and clients.

Duties andresponsibilities:

• SupportMOHGphilosophy and culture daily to ensureguests’satisfaction and theachievement of our Mission
• Analyze local market trends and develop new business leads
• Handleandqualifytheproposal and follow-up of transient, group and banqueting enquiries and actively engage with clients to maximizetheconversion of business
• Ensure a“sales approach”in every lead, customizing offers and ensuring that a luxury and positive attitude is always guaranteed
• Participate in external sales appointments, trips,fairsand tradeshowswhenrelevant forthe specificmarket segment
• Participate in local events and sales calls, including property site inspections
• Demonstrate proactivity to bring back former clients andacquirenew ones
• Follow internal financial policies, managingand verifyingclient payments and outstanding balances
• Use systems to pull out reports and analyze figures and data consistently
• Enrichtheexisting database, ensuring time efficiency and data accuracy as per MOHGpolicies
• Attend daily departmental meetings
• Meet theobjectivesas set by the Company
• Communicate and cooperate with all departments asrequiredacross the hotel and the whole Company
• Follow company grooming policies

Requirements:

• At least a3-years experiencein a similar position within theluxuryhospitality industry
• Fluent in English and Italian. Other languages areconsidereda plus
• Creative thinking and bespoke approach toguests’requests and needs
• Strong time-management skills
• Good knowledge of Microsoft Office Package
• Charming and dynamic approach to clients and colleagues
• Problem-solving attitude
• Strong presentation skills
• Energetic,dynamicand enthusiastic
• Available to flexible hours
• Available to travel (local and international)

We believe a diverse and inclusive culture is better for everyone. Bringing individuals together is essential to the long-term success of our people, our business and the societies and economies in which weoperate.

All colleagues, regardless of ethnicity, gender, age, sexual orientation, disability, background or religion, should be treated fairly and with respect, should be given equal opportunities, and be valued for the contributions they make in their roles. No form of bullying, intimidation,discriminationor harassment of others will be tolerated.