Sales & Customer Care Specialist

Traveltechessentialist; Milano; Ibrido; EUR 26.000 - 32.000; Tempo pieno

Descrizione del lavoro

A travel services company in Milano is seeking a Sales & Customer Care Specialist to engage with customers and drive sales. The ideal candidate will be a native French speaker with 1-2 years of B2C sales experience. This full-time position offers a hybrid working model and various performance-based benefits, including unlimited holidays and travel discounts.

Servizi

Performance-based bonus

Annual WeRoad trip

Unlimited vacation

Learning opportunities

New parent support

Meal vouchers

Wedding bonus

Vibrant co-working space

Competenze

• Native level fluency in French or equivalent.
• 1-2 years of experience in sales or customer-facing roles.
• Strong enthusiasm for sales and customer engagement.

Mansioni

• Hunt and convert leads through inbound and outbound sales activities.
• Maintain and update an efficient sales pipeline.
• Provide tailored advice on tours to customers.

Conoscenze

Fluent in French

B2C sales experience

Customer service skills

Strong communication skills

Sales motivation

Descrizione del lavoro

Commercial  ·  Paris

Sales & Customer Care Specialist

ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIES

ABOUT THE ROLE

JOB TITLE: Sales & Customer Care Specialist

LOCATION: Paris (hybrid)

TYPE OF CONTRACT: One-year fixed term to start with, full time

SALARY RANGE: €26.000- €32.000 gross/year

What you'll do:

• Sales, sales, sales: first and foremost, you’re primary task is hunting and converting leads through any means possible, performing both inbound sales activities as well as outbound ones;

• You’ll be the point of contact for our WeRoaders and will be in contact with them through all major Sales channels (Facebook, Zendesk, Whatsapp, phone, and more);

• You’ll keep the sales process organized by maintaining and updating an efficient sales pipeline and record of interaction with customers;

• You’ll be an expert on all of our adventures, able to give tailored advice to customers who are looking for support in finding and ultimately booking the perfect tour;

• You’ll be the point person for pre and post tour operations and care;

• You’ll support our WeRoaders in case of complaints or any kind of assistance.

What we’re looking for:

• French: you’re a native speaker or have native-level fluency;

• You have 1-2 years experience in B2C sales and/or customer facing roles;

• You have a hunger for sales/leads hunting;

• You are sociable and thrive in a fast-paced, dynamic work environment;

• You are highly enthusiastic: an all-star motivator and communicator, able to transmit your energy and personality into your online, written, and face-to-face interactions;

• You are ambitious: you love having a target to reach and exceed and are self-motivated to achieve results;

• You love traveling, learning, and meeting new people - i.e. you have the WeRoad spirit!

You will love working at WeRoad if:

• You dream big, aim higher, and push yourself beyond limits you didn’t think possible. Challenges excite you, and you’re hungry for the next win;

• You want to be part of a young, smart, and fun team that shares your passion for travel. You thrive in a community of bold thinkers and doers who challenge and inspire each other;

• You’re an entrepreneur at heart, take responsibility from day one, and move fast to make things happen;

• You prefer adventure over routine and embrace the fast-paced, ever-changing ride of a scaleup. You make decisions quickly, test, learn, and adapt—because growth comes from action;

• You believe in the power of people. Our WeRoaders and Travel Coordinators are at the core of everything we do, and you’re eager to be part of something bigger.

What we can offer:

• Performance-based bonus – A discretionary annual variable bonus, and based on performance and company results;

• A free WeRoad trip every year – Choose your dream destination with €1,200/year travel discount or travel even more as a Travel Coordinator;

• Unlimited holiday – You are a master of your own time;

• Opportunities to learn – We invest in your growth with training and learning opportunities;

• New parent support – €3,600/year for 3 years after birth or adoption (or prorated if your child is under 3 when you start at WeRoad);

• Extra benefits – Meal vouchers (€8/day – when applicable), a €1,000 bonus for your wedding or civil union, and one-off bonus when you hit 5 years with us;

• Fun – A vibrant co-working space, team buildings and meet-ups;

• Hybrid working - Flexible working, and we support you to work from your destination of choice up to 1 month per year;

Ready to apply?

At WeRoad, cultural fit matters as much as skills. We assess both the what, what someone brings and the how, how they work and live our values. With multiple steps, we make sure every new joiner is not just a match, but 150% aligned with our Culture.

The selection process will consist of:

• Introductory call with our Talent Acquisition Specialist

• First technical and background-based interview with the Sales & Customer Care Lead

• Second technical interview with the Global Operations Manager + Culture Champion step

WeRoad is an equal opportunity employer: we consider for employment all applicants, regardless of their race, religion, color, ancestry, national origin, sex, sexual orientation, gender, gender identity, age, family status, political affiliation, disability, and any other legally protected characteristic.

Statistically speaking, women are less likely to apply for roles where they don't fit the job description perfectly. DON'T TRY AND BE PERFECT but just go for it and send your application regardless.