Sales Associate - Milan Womens

Thom Browne, Inc.; Milano; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury retail company in Milan is seeking a dedicated retail professional to drive sales and provide exceptional customer service. The ideal candidate will have a minimum of 3 years of experience in luxury retail, fluent in English and Italian, and possess strong relationship management skills. This role offers competitive pay, a comprehensive benefits package, and opportunities for career growth in a dynamic and inclusive environment.

Servizi

Highly competitive pay

Comprehensive benefits package

Company uniform

Career progression and development programs

Competenze

• Minimum 3 years experience in luxury retail or luxury customer service environment.
• Highly organized and self-motivated with strong interpersonal skills.
• Confident, professional, and comfortable working autonomously.

Mansioni

• Achieve and exceed sales plans on a monthly, seasonal, quarterly, and annual basis.
• Provide best-in-class customer service by building strong client relationships.
• Maintain exceptional product knowledge and brand awareness.

Conoscenze

Fluent in English

Fluent in Italian

Client relationship management

Effective communication

Selling techniques

Descrizione del lavoro

ABOUT US

Thom Browne is widely recognized for challenging and modernizing today’s uniform: the suit. By questioning traditional proportions, Browne’s designs consistently convey a true American sensibility rooted in quality craftsmanship and precise tailoring. We pride ourselves on our core values of respect and collaboration, challenging ourselves to express creativity and continuously innovate. We attract ambitious individuals who operate in unique ways while upholding exceptional craftsmanship and excellence.

THE ROLE:

• Achieve and exceed regular monthly, seasonal, quarterly and annual sales plans.
• Provide best-in-class customer service; building strong client relationships, regularly communicating and providing updates, building a viable, well-organized client network.
• Maintain exceptional product knowledge, brand awareness.
• Support daily shop presentation, ensuring merchandise is properly filled and Brand Presentation Guide standards are strictly upheld.
• Maintain keen awareness of product selections, core/seasonal styles, Ecommerce offerings, full-priced merchandise, markdowns best sellers and inventory availability.
• Actively maintain Brand expertise in terms of product, brand history, events and projects, key trends, selling points and featured seasonal products.
• Identify selling opportunities, communicate customer feedback, process shipment/transfers in a timely manner,
• Manage back stock to make sure floor is filled in and stock room is in order; communicate regularly in regard to maintaining stock levels, noting any stock call-outs, selling opportunities based on customer feedback.

THE IDEAL CANDIDATE:

• Minimum 3 year’s experience in luxury retail or luxury customer service environment.
• Fluent in English and Italian. Additional language fluency is a plus.
• Ability to source prospective clients from existing sphere of influence
• Demonstrated proficiency in the areas of client relationship management, product knowledge, selling techniques and effective communication.
• Passionate representative of the Thom Browne world.
• Highly organized, self-motivated with strong interpersonal skills.
• Confident, professional, comfortable working autonomously; strong communication both written and verbal. Entrepreneurial.

WHAT WE OFFER YOU

• Highly competitive pay
• Comprehensive benefits package
• Company uniformDiverse and inclusive working environment
• Career progression and development programs