Sales and Station Agent

Turkish Airlines; Roma; In loco; EUR 22.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading airline is seeking a Station Agent in Rome to manage ticket sales, reservations, and passenger services at the airport. Ideal candidates possess a degree or diploma and a minimum of one year experience in civil aviation or tourism. Strong communication and multitasking skills are essential as this role involves direct interaction with passengers and coordination with various operational teams.

Competenze

• Minimum 1-year experience in civil aviation or tourism.
• Excellent command of English and local languages.
• Ability to work shifts, including overnight.

Mansioni

• Carries out reservation and booking services at the airport office.
• Issues tickets for domestic and international flights.
• Coordinates with crew and handling agents.

Conoscenze

Team player

Communication

Ability to handle pressure

Multitasking

Decision making

Formazione

Master's / Bachelor's degree

High school diploma

Strumenti

Computer Reservations Systems

Descrizione del lavoro

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Candidates who do not belong to Protected Categories (Law 68 / 99) will not be considered for further steps.

Job Description :

• Carries out Reservation / Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparation) services at the Airport Office.
• Provides information to passengers regarding schedules and fares for routes and ensures proper coordination.
• Performs reservation / booking for passengers at the counter.
• Issues tickets for Domestic and International flights, MCOs (Manual Change Orders), Excess Baggage Tickets; makes changes to these tickets; and processes related to their return.
• Performs Endorsement and Rerouting procedures.
• Welcomes aircraft; coordinates and communicates with crew, handling agents, catering, cleaning, air traffic control, customs, and immigration.
• Ensures all daily flight documents are prepared accurately; places orders for daily catering services; and maintains records related to flights.
• Handles reservation / booking; files post-flight documents correctly; and conducts statistical analysis of flight coupons.
• Manages lost baggage processes by locating and delivering baggage to owners, coordinating with handling agents, and following compensation procedures if necessary.
• Reports and registers operational income, costs, financial data, and statistical information in systems like SAP, ERP, DOP as required by management.

Desired Skills & Experience

• Master's / Bachelor's degree or at least a high school diploma
• Reside permanently in the respective country (The Company does not provide or assist with work permits)
• Minimum 1-year experience in civil aviation or tourism
• Ability to handle pressure and stressful situations
• Excellent command of English and local languages
• Availability to work shifts, including overnight
• Team player with the ability to work independently when needed
• Proficient in handling multiple tasks simultaneously
• Good knowledge of major Computer Reservations Systems (Troya or Quickres is a plus)
• Strong oral and written communication skills
• Sense of responsibility
• Ability to make accurate and effective decisions
Workplace Options :

Get AI-powered advice on this job and more exclusive features.

Candidates who do not belong to Protected Categories (Law 68 / 99) will not be considered for further steps.

Job Description :

• Carries out Reservation / Booking, Ticket Sales, Information and Passenger (Operations) (Check-in, Manifest preparation) services at the Airport Office.
• Provides information to passengers regarding schedules and fares for routes and ensures proper coordination.
• Performs reservation / booking for passengers at the counter.
• Issues tickets for Domestic and International flights, MCOs (Manual Change Orders), Excess Baggage Tickets; makes changes to these tickets; and processes related to their return.
• Performs Endorsement and Rerouting procedures.
• Welcomes aircraft; coordinates and communicates with crew, handling agents, catering, cleaning, air traffic control, customs, and immigration.
• Ensures all daily flight documents are prepared accurately; places orders for daily catering services; and maintains records related to flights.
• Handles reservation / booking; files post-flight documents correctly; and conducts statistical analysis of flight coupons.
• Manages lost baggage processes by locating and delivering baggage to owners, coordinating with handling agents, and following compensation procedures if necessary.
• Reports and registers operational income, costs, financial data, and statistical information in systems like SAP, ERP, DOP as required by management.

Desired Skills & Experience

Master's / Bachelor's degree or at least a high school diploma

Reside permanently in the respective country (The Company does not provide or assist with work permits)

Minimum 1-year experience in civil aviation or tourism

Ability to handle pressure and stressful situations

Excellent command of English and local languages

Availability to work shifts, including overnight

Team player with the ability to work independently when needed

Proficient in handling multiple tasks simultaneously

Good knowledge of major Computer Reservations Systems (Troya or Quickres is a plus)

Strong oral and written communication skills

Sense of responsibility

Ability to make accurate and effective decisions

Workplace Options :

Rome

Venice

Bologna

Naples

Turin

Seniority level

Associate

Employment type

Full-time

Job function

Sales and Customer Service

Industries

Airlines and Aviation

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