Sales Agent - Reservation (m/f/d)

SAN SONNEA; Luson; On-site; EUR 30,000 - 38,000; Full time

Benefits offered by this job

Free staff restaurant

Accommodation in staff houses

Free parking

Discounts on partner hotels

Free ski pass

Job summary

SAN SONNEA is seeking a service-oriented Sales Agent - Reservation (m/f/d) to deliver excellent guest service and drive room and experience sales. You will handle reservations end-to-end and provide personalized advice in a premium hospitality setting.

The role requires a background in reservations or front office, fluency in German, Italian, and English, and a proactive, organized work approach. Join us in a luxurious Dolomites location with employee benefits and career growth.

Qualifications

• Hospitality industry training or diploma.
• Experience in reservations, sales, or front office.
• Multilingual: German, Italian and English.
• Strong communication and guest service focus.
• Proactive upselling and advisory skills.

Responsibilities

• Provide personalized advice and actively sell rooms and experiences.
• Receive and process reservations via all channels.
• Review and manage bookings, changes, and confirmations.
• Maintain reservation data and adhere to quality standards.
• Monitor availability to optimize occupancy, upsell additional services.

Tools

Excel

ASA Hotel PMS

Job description

To strengthen our Sales & Reservations team, we are looking for a service-oriented, communicative, and well-organized Sales Agent - Reservation (m/f/d) who stands out through professionalism and a passion for delivering excellent guest service.

Your Tasks

• Providing personalized advice to our guests and actively selling rooms, suites, and customized vacation experiences
• Receiving and processing individual reservations through all channels
• Reviewing incoming reservations and actively managing bookings and changes
• Sending reservation confirmations, handling general correspondence, etc.
• Continuously monitoring availability and ensuring optimal occupancy
• Carefully maintaining reservation data and adhering to our quality standards
• Actively upselling and cross-selling additional services

Your Profile

• Completed vocational training in the hospitality industry
• Professional experience in reservations, sales, or front office, ideally in the upscale hospitality sector
• Enthusiasm for selling exclusive hotel stays and providing personalized advice to our guests
• Commitment to the upscale hospitality sector
• An independent, structured, and responsible work ethic
• Strong communication skills, consulting expertise, and a friendly, professional approach
• A solution-oriented and articulate approach in conversational situations
• Proficiency with MS Office applications, particularly Excel and ASA Hotel or comparable hotel management systems
• Very good written and spoken German, Italian, and English

What We Offer

• All-inclusive onboarding for a good start
• Working amidst the unspoiled nature of the Dolomites with a wide range of leisure activities
• Individual working time models as well as health, pension and social insurance
• Performance-related pay
• Free staff restaurant with breakfast, lunch and dinner (also on days off)
• Accommodation in staff houses if required
• Free parking
• Attractive further training as well as career and promotion opportunities
• Organization of events and excursions for employeesDiscounts on SPA treatments, store products and partner hotels
• Free ski pass for the ski slope directly at the resort and free entry to the Lüsner swimming pond
• Free use of the fitness studio

If you share our passion for hospitality, we'd love to hear from you.