SAINT LAURENT Client Advisor

SL Luxury Retail S.r.l.; Roma; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A luxury retail company in Rome is seeking a Client Advisor to enhance store sales and deliver exceptional client experiences. You will cultivate client relationships, provide outstanding service, and support overall team performance. Ideal candidates have a passion for fashion and experience in retail or hospitality. This part-time fixed term position begins on May 1, 2023.

Competenze

• Preferred experience in fashion retail, customer service, or luxury hospitality.
• Strong team spirit and ability to work in a fast-paced environment.
• Excellent written and spoken English skills.

Mansioni

• Provide outstanding client and after-sale service.
• Cultivate a robust client portfolio.
• Drive performance to exceed individual sales goals.

Conoscenze

High quality client service

Passion for fashion culture

Business mindset

Excellent communication skills

Proactive problem-solving

Descrizione del lavoro

Description

PURPOSE OF THE POSITION

A Client Advisor contribute actively to the store sales and key indicators achievement.

They are providing a unique, memorable, sophisticated, and everlasting experience to all external and internal clients. They also support the management team and colleagues while consistently upholding our Maison values, image, and standards.

MISSIONS & RESPONSIBILITIES

• Provide an outstanding client and after-sale service to all visitors and clients
• Show passion in connecting and reconnecting with clients, putting them at the center, identifying their needs and anticipating their future requests
• Cultivate a robust client portfolio to secure a proactive and growing business
• Drive performance to exceed individual sales and KPI goals by having a business mindset and an entrepreneurial approach
• Know how to create personalized, versatile, and timeless silhouettes for the client and demonstrating your passion for the fashion culture
• Show a transparent and genuine attitude with the client and create a unique connection with them
• Communicate in a professional and authentic way, with clients and colleagues
• Effectively use all the available tools to optimize business opportunities
• Proactively support the front and back‑of‑house teams, their achievements and ultimately the overall team spirit
• Adhere to all company policies and operational procedures and follow them

PROFILE

• A preferred professional experience in providing a high quality service focused on Client expectations, i.e. in fashion & accessory retail, in customer service or in luxury hospitality
• Have personal taste and passion for the fashion culture, like to create personalized looks
• Have a natural business mindset and an entrepreneurial spirit
• Open‑minded and looking for a company valuing audacity and authenticity
• Strong team spirit to achieve common goals
• At ease with using tools and applications, learns fast with new technologies
• Motivation to work in a fast‑paced environment, able to multitask & prioritize
• Proactive, enthusiastic, & with a problem‑solving attitude
• Excellent written, oral & listening skills, in English and local language
• Embrace change and see it as an opportunity to grow and develop

Saint Laurent is committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates.

Job Type: Fixed Term (Fixed Term)

Start Date: 2023-05-01

Schedule: Part time

Organization: SL Luxury Retail S.r.l.