SaaS Technical Support Advocate for Web Apps

Remotely; Italia; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading tech company in Italy is seeking a talented Technical Support Specialist to enhance customer satisfaction through exceptional support. You will assist users in navigating our platform, troubleshoot issues, and provide guidance on utilizing innovative features. Ideal candidates will have 2+ years of SaaS support experience and strong communication skills. Join us in creating meaningful client experiences while being part of a dynamic and authentic team.

Competenze

• 2 years of SaaS customer or technical support experience.
• Familiarity with help desk or ticketing systems.
• Excellent written communication skills.

Mansioni

• Respond to customer inquiries via chat and email support.
• Provide technical troubleshooting for users issues.
• Educate users on platform capabilities.

Conoscenze

SaaS customer or technical support experience

Problem-solving skills

Written communication skills

Technical troubleshooting

Client satisfaction focus

Strumenti

Intercom

Website-building tools

Presentation software

Descrizione del lavoro

A leading tech company in Italy is seeking a talented Technical Support Specialist to enhance customer satisfaction through exceptional support. You will assist users in navigating our platform, troubleshoot issues, and provide guidance on utilizing innovative features. Ideal candidates will have 2+ years of SaaS support experience and strong communication skills. Join us in creating meaningful client experiences while being part of a dynamic and authentic team.