Runner

The Usual Hotels; Firenze; On-site; EUR 20,000 - 25,000; Full time

Benefits offered by this job

13th/14th month

26 holidays

Pension contribution

Commuting allowance

Team events

Coaching program

Family hotel discounts

Volunteer days

Job summary

The Usual Florence is opening a new The Usual hotel in Florence and seeks a friendly Runner to help create a welcoming atmosphere. You will work with the F&B team to deliver breakfast, lunch, aperitivo, and dinner service, guiding guests from arrival to departure with warmth and attentiveness.

You will move constantly, supporting service and maintaining a tidy, inviting dining environment. Fluency in Italian and English, a proactive attitude, and a passion for hospitality are essential.

Qualifications

• Experience in Food & Beverage or hospitality is preferred.
• Passion for hospitality and guest experiences.
• Strong team spirit and proactive attitude.
• Excellent communication skills.
• Willingness to work flexible shifts (including mornings/evenings/weekends/holidays).
• Fluency in Italian and English required.

Responsibilities

• Deliver food and beverages promptly and professionally to guests.
• Support the F&B team during breakfast, lunch, aperitivo and dinner service.
• Prepare and reset tables to high presentation standards.
• Welcome guests with warmth and assist them throughout their visit.
• Maintain cleanliness, food safety and HACCP compliance.

Skills

Hospitality experience

Fluency in Italian

Fluency in English

Excellent communication

Teamwork

Flexible shifts

Job description

Join us as

Runner

Benvenuti a The Usual, an international and innovative hotel group that is committed to transform the hospitality industry into positive experiences for our guests, colleagues, and local communities. We are bringing travel as a force for good to Florence, with our first The Usual hotel outside the Benelux, planned to open in Q1 2027.

You are a natural energizer and workflow driver. You don’t just carry plates, you maintain the momentum of the dining room, clear tables with effortless speed, and keep communication flowing seamlessly between the kitchen and the floor. You are a dependable team player, and we trust you to keep our service running smoothly and care for our safe haven, The Usual Florence.

Be you with us

We believe in a new way of travelling, where all people feel welcome, connected and inspired to live more consciously, without sacrificing style or a great time together. We want to redefine hospitality and encourage conscious travel where sustainable choices are prioritized by offering fun, inclusive and mindful hotel experiences.

Moments from the station and steps from Florence’s most iconic streets, you will find The Usual Florence. A hotel under construction with a focus of design and sustainability, that will offer 80 guests rooms, a lively new concept of wine bar with small Tuscan dishes, a library and amenities including fitness, art space and a lush inner courtyard.

Working at The Usual Florence means being part of a passionate and international team. We encourage our people to take ownership, care for the world and people around them, and stay curious. Join us in challenging the status quo.

The role

As a Runner you'll help create the welcoming atmosphere that makes guests feel at home at The Usual Florence. Working alongside our bartenders and F&B team, you'll help create memorable experiences for every guest. Whether they're joining us for breakfast, lunch, an afternoon coffee or dinner, you'll ensure they feel genuinely welcome from start to finish.

You’ll be constantly on the move, supporting service, delivering food and drinks, preparing tables and creating a warm, inviting environment where guests feel genuinely looked after. Every interaction is an opportunity to make someone's day a little better.

No two shifts are the same. One moment you’ll be serving breakfast, the next you’ll be supporting the aperitivo service, helping your colleagues during busy moments or making sure our restaurant and living spaces are looking their very best.

During your shift, you will:

• Deliver food and beverages promptly and professionally to guests.
• Support the F&B team during breakfast, lunch, aperitivo and evening service.
• Prepare and reset tables while maintaining excellent presentation standards.
• Welcome guests with a warm and friendly attitude and assist them throughout their visit.
• Ensure Il Solito, living room and meeting spaces remain clean, organised and inviting.
• Anticipate guest needs and provide proactive, attentive service.
• Share knowledge about our menu, local products and sustainability initiatives.
• Maintain high standards of cleanliness, food safety and hygiene in accordance with company procedures and HACCP requirements.
• Support colleagues across the F&B operation to ensure smooth service.

What You'll Bring To The Table

You enjoy working with people and thrive in a fast-paced environment. You have a positive attitude, pay attention to the little details and understand that outstanding hospitality is created through teamwork. You're proactive, energetic and always willing to lend a helping hand. It is great if you have:

• Previous experience in Food & Beverage, hospitality or customer service is preferred, but not essential.
• A genuine passion for hospitality and creating memorable guest experiences.
• A proactive attitude and strong team spirit.
• Excellent communication skills.
• Fluency in Italian & English is essential; additional languages are a plus.
• Availability to work flexible shifts, including mornings, evenings, weekends and public holidays. Shifts are usually from 7:00 – 15:00, 15:00 - 23:00 or 12:00-20:00
• A genuine interest in sustainability and responsible hospitality.
• You are legally allowed to work in Italy.

What's in it for you?

• An annual salary of 22,500 EUR gross (includes 13th & 14th month).
• 26 holidays to relax and unwind throughout the year.
• Pension contribution to take care of your old days.
• The unique opportunity to join a new hotel and set the foundations for our beautiful new location.
• Contribution towards your commuting travel costs.
• A dynamic and collaborative work environment where your ideas are valued.
• Do you like your colleagues? Join us for get-togethers with food and beverages to strengthen those connections.
• Personal coaching based on (y)our goals, development and ambition.
• Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels.
• Extra time off to volunteer with our charities.

How We Work

The anticipated start date for this role is around mid-February 2027 at the earliest.

Our hiring team is international.