Risk Specialist with Spanish, In-Person Investigation

Amazon; Pisa; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading e-commerce company is seeking a Risk Specialist in Pisa, Italy. This role involves conducting investigations and interviewing sellers through video calls. Candidates must be proficient in Spanish and English and possess strong communication and analytical skills. The ideal applicant will have experience in fraud investigations and identity verification. Amazon offers a collaborative environment focused on protecting customers and maintaining high standards. Join us to help ensure compliance and integrity throughout our services.

Competenze

• Ability to think beyond standard procedures and make recommendations.
• Capable of resolving recurring seller issues using team knowledge.
• Self-management skills for priority tasks.
• Fast learner sharing best practices.
• Proficient in conducting investigations with detailed annotations.
• Strong written and verbal communication skills.

Mansioni

• Conduct investigations and interviews with sellers via video call.
• Engage with internal and external customers effectively.

Conoscenze

Fraud investigations

Identity verification

Spanish proficiency

English proficiency

Communication skills

Risk management

Descrizione del lavoro

Risk Specialist with Spanish, In-Person Investigation

Job ID: 3146256 | Amazon Ireland Support Services Limited

Amazon's In-Person Investigation (IPI) team works to ensure that bad actors cannot profit from using our services to abuse Customers, Selling Partners or our Store. We are looking for a team of elite Risk Specialists to disrupt bad actor behaviors and generate insights to help us understand where bad actors are prioritizing their efforts. Risk Specialists will have numerous opportunities to earn Risk/People management positions. These leadership opportunities will be earned based on performance, specifically the ability to deliver accurate, comprehensive investigations with detailed, thoughtful annotations. Our leaders will be the investigators who can develop, teach and mentor other investigators to deliver accurate, comprehensive investigations with detailed, thoughtful annotations. We are looking for a strong group of people specializing in video verifications, investigations, risk management and future leaders who will be the foundation of our team as we scale and grow.

Key Responsibilities

• Our ideal candidates are individuals with experience in fraud investigations, identity verification and authenticating fraudulent documents and invoices.
• This role will involve interviewing sellers through video call.

Basic Qualifications

• Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome
• Leverages team knowledge across several specialty areas to help resolve recurring seller issues
• Demonstrate the ability to self-manage on priority tasks and objectives
• Fast learner who seeks out and generously shares best practices
• Ability to follow the data wherever it goes and make an accurate decision
• Ability to conduct difficult, comprehensive investigations and leave detailed, thoughtful annotations.
• Proficient in Spanish and English (reading, listening, speaking and writing) with an ability to compose grammatically correct, concise and accurate written responses
• Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers

Preferred Qualifications

• Experience in conducting In-person Verifications is an advantage
• Experience working in relevant industries such as law, customer service, investigations, risk management, project management, etc.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Posted: November 27, 2025 (Updated 27 days ago)