Retail Supervisor Italia

Max Mara Fashion Group; Milano; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading fashion company in Milan is seeking a Retail Supervisor to manage sales outlet activities, ensuring business targets are met and maintaining brand image. The ideal candidate will have at least 4 years of supervisory experience, proficiency in English, and a strong interest in the fashion business. This full-time role does not support remote work.

Competenze

• At least 4 years of previous experience in a supervisory role.
• Knowledge of English at B2 level.
• Availability to travel up to 50% of the time.

Mansioni

• Manage all sales outlet activities and meet budget objectives.
• Monitor ongoing store activities to ensure business goals are met.
• Enhance staff knowledge through training initiatives.

Conoscenze

Business targets achievement

Staff management

Analytical skills

Customer service

Training and development

Adaptability to digital technologies

Descrizione del lavoro

Overview

The Retail Supervisor is responsible for managing all the sales outlet activities assigned to them. Guaranteeing that the quantitative objectives (budget turnover profitability) and qualitative objectives (Brand image) defined are achieved in line with the Brand guidelines and company standards. The core responsibilities of the role include guaranteeing that quantitative and qualitative objectives of the reference stores are achieved in economic terms (budget turnover profitability) and in terms of the correct Brand image; analyzing and conducting diagnostic studies to provide a rapid response (tactically) based on the specific needs and context of the stores focusing on a long-term the case of DOS (Directly Operated Stores) or Concessions they are directly responsible for resources (people costs investments).

Qualifications

• Achieves business targets (budget turnover profitability) and promotes the growth of stores in its reference area in compliance with company guidelines
• Manages all costs consistently with the allocated budget
• Maintains and improves the image of the points of sale, the performance of the staff, the products guaranteeing the customer a level of service in line with company standards and the philosophy of the Brand
• Manages and controls the staff of the POS in terms of selection development and assignment of adequate tasks and targets in accordance with the business objectives and performance expectations of the stores in the assigned area
• Monitors ongoing activities in the stores both proactively and reactively in order to implement quick solutions that allow you to maintain in line with business objectives
• Is responsible for enhancing staff knowledge through suitable training activities such as: products customers sales techniques coordination of store activities with the other touchpoints of the Brand
• Manages, coordinates and controls the assigned resources (people costs and investments)
• Promotes the development of Role learning through proactive team and digital activities aimed at innovation and improving the effectiveness / efficiency of responsibilities
• Promotes adopts and develops the use of digital technologies within its function in relation to both process management and in relations with internal and external interlocutors involved in the business
• Adopts significant behaviors and promotes operational / cultural actions for Sustainable Development understood as an interconnection of practices oriented towards the Care of the Environment Business Processes and Organizational Community

Additional Information

• Knowledge of English (B2)
• Analytical skills
• Availability to travel (50% of the time)
• Previous experience in the role (at least 4 years)
• Interest in Fashion Business

Employment Type

Full-time

Remote Work

No