Retail Operations Manager

Bvlgari; Roma; In loco; EUR 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

A luxury retail company in Rome is seeking a Retail Operations Manager to redefine its retail operations. The role requires at least 10 years of experience in retail management, ideally within luxury brands. The candidate will lead operational excellence and strategic alignment for retail processes. Offering a full-time position with responsibilities including collaboration across departments and ensuring operational efficiency.

Competenze

• At least 10 years of experience in Retail/Project‑Product Management, preferably in Luxury international companies.
• Knowledge of relevant retail operation processes is mandatory.
• Retail store experience is a plus.

Mansioni

• Position Retail Operations as a strategic partner and transformation enabler.
• Lead optimization of retail operational processes and integration with omnichannel tools.
• Define global guidelines for back‑office efficiency and store operations.

Conoscenze

Excellent communication and presentation skills

Strong collaboration and interpersonal skills

Strong planning and organizational skills

Negotiation

Analytical, intuitive, creative mindset

Fluency in English

Formazione

Bachelor's or Master’s degree in Business, Economics or Engineering

Descrizione del lavoro

Join to apply for the Retail Operations Manager role at Bvlgari

Within the Omnichannel Department, based in Rome, we are looking for an experienced Retail Operations Manager.

Reporting to the Omnichannel Adoption and Digital Store Operations Senior Manager, this role aims to redefine the positioning of Retail Operations within the organization, ensuring strategic alignment with global priorities while empowering local markets through governance, operational excellence, and digital transformation.

The selected candidate will provide vision, structure, and long-term direction to strengthen Retail Operations as a key enabler of growth, omnichannel value, and brand consistency.

Main Accountabilities

Strategic Vision & Governance

• Position Retail Operations as a strategic partner and transformation enabler, providing insights, leading by influence, and promoting collaboration and continuous improvement globally;
• Define and communicate the long-term vision for Retail Operations, aligned with corporate strategy and global priorities. Oversee global operations strategy implementation, delivering training and onboarding to local Retail Operations teams;
• Establish clear roles, responsibilities, and decision-making frameworks to ensure accountability and compliance, integrating Bulgari's peculiarities into the central and local landscape.

Operational Excellence

• Define the store operating model (policies, procedures, KPIs) and liaise with key stakeholders;
• Lead the optimization of retail operational processes and their integration with omnichannel tools, defining global guidelines for efficiency and service;
• Define global guidelines for back‑office efficiency, store operations needs, and service optimization in collaboration with Store Planning, Merchandising, and Visual Merchandising;
• Ensure operational excellence in boutiques and consistency across markets;
• Lead continuous improvement initiatives, including in‑store retail activation and materials, and programs in coordination with central functions (Digital Operations, Retail Excellence, Finance, Merchandising, Logistics, IT, Internal Control, Care, VM);
• Support market leaders in embedding best practices and solving operational challenges at scale.

Cross‑Functional Collaboration & Go‑To‑Store Lead

• Lead go‑to‑store strategy as the strategic HQ counterpart, liaising with key stakeholders (Digital Operations, Finance, HR, Marketing, Merchandising, Supply Chain, and Internal Audit) and bridging central functions with local markets to ensure aligned communication and a unified brand voice;
• Lead Omnichannel operations Value Streams, driving initiatives, prioritization, rollout, engaging in all omnichannel programs (e.g., Store Operational Excellence, Drive‑to‑Store, Loyalty) to bring operational needs, and measuring performance through KPIs.

Leadership & Influence

• Provide strategic insights and direction across HQ projects, leading by influence and fostering a global culture of collaboration, transparency, and continuous improvement.

Qualifications

• Bachelor's or Master’s degree, preferably in Business, Economics or Engineering;
• At least 10 years of experience in Retail/Project‑Product Management, preferably in Luxury international companies;
• Knowledge of the relevant retail operation processes;
• Retail store experience is a plus;
• Excellent communication and presentation skills;
• Fluency in English;
• Analytical, intuitive, creative mindset;
• Strong collaboration and interpersonal skills;
• Strong planning and organizational skills;
• Negotiation;
• Flexibility;
• Strong strategic thinking combined with operational pragmatism.

Seniority level

• Mid‑Senior level

Employment type

• Full‑time

Job function

• Other

Industries

• Retail Luxury Goods and Jewelry

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