Restaurant Manager - Palazzo Cordusio Gran Melià Hotel

Melia Hotels International; Milano; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A global hospitality company in Milan seeks a Restaurant Operations Supervisor to oversee and enhance restaurant operations. This includes managing staff, finances, and inventory while ensuring high-quality service and compliance with health and safety standards. Fluent Italian and English are required, with additional language skills as an advantage.

Servizi

Exclusive loyalty program benefits

Flexible compensation and discounts

Opportunities for global mobility

Competenze

• Proficient in financial performance management and budget forecasting.
• Experience in restaurant operations and maintaining service standards.
• Ability to support HR initiatives and promote team development.

Mansioni

• Organize and supervise restaurant operations for quality service.
• Manage stock levels and supplier relationships using SAP.
• Monitor compliance with health and safety regulations.

Conoscenze

Fluent in Italian and English

Financial management

Team engagement

Strumenti

SAP

Descrizione del lavoro

“The world is yours with Meliá”

Discover a path without limits at Meliá, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family 🚀

Discover some of the benefits we offer :

• My MeliáRewards : Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliáBenefits : Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

MISSION

Organize and supervise the restaurant operations to ensure high-quality service, contributing to the achievement of the Food & Beverage department’s financial, quality, people development, and operational objectives.

OPERATIONS

• Oversee daily restaurant operations : products, orders, service standards, and menu planning.
• Manage inventories, stock levels, suppliers, and orders through SAP.
• Monitor maintenance, HACCP controls, and cleaning schedules.
• Review customer feedback (Review Pro, social media) and implement improvement plans.
• Participate in briefings and management meetings to follow up on performance and results.
• Control staff costs, productivity KPIs, and F&B investments (budget and PAI).

FINANCIAL MANAGEMENT

• Understand and manage the department’s budget, supporting the Head of Department with forecasts.
• Monitor financial performance and deviations from targets.
• Ensure efficient ordering and use of materials and services in line with company procedures.

HUMAN RESOURCES

• Support and participate in talent identification and staff development.
• Promote HR tools and initiatives (development plans, climate surveys, internal programs).
• Assist in recruitment and team promotion through social media.
• Encourage team engagement and participation in wellness programs.

CUSTOMER EXPERIENCE

• Ensure the correct implementation of brand standards and service philosophy.
• Personalize the guest experience, anticipate needs, and resolve incidents effectively.
• Share Voice of the Customer objectives and lead improvement actions when necessary.
• Ensure the team is informed about hotel services, events, and experiences to promote them to guests.

HEALTH & SAFETY

• Be familiar with the hotel’s evacuation plan and safety procedures.
• Ensure compliance with Occupational Health and Safety policies.
• Guarantee proper use and training on personal protective equipment (PPE).

LOCATION : Palazzo Cordusio, Milan, Italy

LANGUAGE REQUIREMENTS

• Fluent in Italian and English (both spoken and written) — mandatory.
• Knowledge of additional languages will be considered an advantage.

At Meliá we are all VIP 🌟

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to all our collaborators, we make it possible.