Restaurant Manager - Palazzo Cordusio Gran Melià Hotel

Meliá Hotels International; Milano; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading hotel group in Milan is seeking a Restaurant Operations Manager. You will oversee daily operations, ensuring high-quality service while managing financial performance and staff development. Strong fluency in Italian and English is required, along with leadership skills and experience in hospitality management. This role offers an exciting opportunity to enhance guest experiences.

Competenze

• Strong leadership skills to manage restaurant operations and staff.
• Ability to analyze financial performance and manage budgets.
• Experience in customer service and engagement activities.

Mansioni

• Oversee daily restaurant operations and ensure high service standards.
• Manage inventories, financial performance, and staff development.
• Implement brand standards and enhance guest experiences.

Conoscenze

Fluent in Italian

Fluent in English

Customer service skills

People development

Strumenti

SAP

Review Pro

Descrizione del lavoro

Empresas : Meliá Hotels International

MISSION

Organize and supervise the restaurant operations to ensure high-quality service, contributing to the achievement of the Food & Beverage departments financial, quality, people development, and operational objectives.

OPERATIONS

• Oversee daily restaurant operations: products, orders, service standards, and menu planning.
• Manage inventories, stock levels, suppliers, and orders through SAP.
• Monitor maintenance, HACCP controls, and cleaning schedules.
• Review customer feedback (Review Pro, social media) and implement improvement plans.
• Participate in briefings and management meetings to follow up on performance and results.
• Control staff costs, productivity KPIs, and F&B investments (budget and PAI).

FINANCIAL MANAGEMENT

• Understand and manage the departments budget, supporting the Head of Department with forecasts.
• Monitor financial performance and deviations from targets.
• Ensure efficient ordering and use of materials and services in line with company procedures.

HUMAN RESOURCES

• Support and participate in talent identification and staff development.
• Promote HR tools and initiatives (development plans, climate surveys, internal programs).
• Assist in recruitment and team promotion through social media.
• Encourage team engagement and participation in wellness programs.

CUSTOMER EXPERIENCE

• Ensure the correct implementation of brand standards and service philosophy.
• Personalize the guest experience, anticipate needs, and resolve incidents effectively.
• Share Voice of the Customer objectives and lead improvement actions when necessary.
• Ensure the team is informed about hotel services, events, and experiences to promote them to guests.

HEALTH & SAFETY

• Be familiar with the hotels evacuation plan and safety procedures.
• Ensure compliance with Occupational Health and Safety policies.
• Guarantee proper use and training on personal protective equipment (PPE).

LOCATION : Palazzo Cordusio, Milan, Italy

LANGUAGE REQUIREMENTS

• Fluent in Italian and English (both spoken and written) mandatory.
• Knowledge of additional languages will be considered an advantage.