Resort Team Lead — VIP Guest Experience

Jet2.com Limited; Palermo; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading holiday service provider in Palermo is seeking a Resort Team Leader to manage a team delivering exceptional customer service. Responsibilities include overseeing team performance, resolving customer issues, and coordinating with stakeholders. A background in holiday operations and strong people management skills are required. This role offers a flexible working schedule and opportunities for professional development.

Servizi

Excellent salary with annual pay review

Fully paid management training

Company mobile phone & laptop

27 days holiday entitlement per annum

Discounts on flights & holidays

Recommend a friend bonus scheme

Competenze

• Experience in Tour/Holiday Operations or similar roles.
• Proven people management skills essential.
• Conversational level in the local language is advantageous.

Mansioni

• Lead a team of Resort Customer Helpers to deliver outstanding service.
• Investigate and resolve customer escalations or incidents.
• Create and issue monthly rosters in line with budget.

Conoscenze

Customer Service

People Management

Problem Solving

Communication

Flexibility

Descrizione del lavoro

A leading holiday service provider in Palermo is seeking a Resort Team Leader to manage a team delivering exceptional customer service. Responsibilities include overseeing team performance, resolving customer issues, and coordinating with stakeholders. A background in holiday operations and strong people management skills are required. This role offers a flexible working schedule and opportunities for professional development.