Resort Representative Verona South Lake

Jet2.com; Verona; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading travel service provider is seeking a Resort Customer Helper in Verona, Italy. The role involves creating unforgettable holiday experiences through exceptional customer service and teamwork. Candidates should have the right to work in Italy, be able to drive, and provide flexible availability. Join a dynamic team committed to delivering VIP services and creating lasting memories for customers.

Servizi

Excellent Salary

Fully paid training and IT equipment

Career growth opportunities

Monthly rosters shared in advance

Competenze

• Must hold right to work documents for Italy.
• Must be a driver with access to a motorised vehicle.
• Friendly and positive demeanor with solution-oriented mindset.

Mansioni

• Create memorable experiences for customers during their stay.
• Support customers during disruptions and emergencies.
• Work closely with Resort Team Leader and partners.

Conoscenze

Data Entry

Administration Support

Customer service experience

Descrizione del lavoro

As a valued member of our Jet2holidays Resort team youll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you

In this role you will represent Jet2holidays as a Resort Customer Helper but will be employed by our third-party agency who partner with us to deliver our service.

• Excellent Salary
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across & Jet2holidays
• Weekly time off
• Monthly rosters shared in advance

What will I do

As a Resort Representative youll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service . Youll be at the heart of creating memories for our customers.

• Create Memories

  Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device youll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge youll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.

• Take Responsibility

  Support our customers during any disruptions emergencies or escalations in resort providing calm confident assistance when it matters most.

• Be Present

  Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.

• Work as One Team

  On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers journey

What do I need

• Right to Work Documents

  As our third-party agency employ on local contracts you will already hold full right to work documents for Italy .

• Travel & Accommodation

  You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational Travel expenses will be reimbursed. You will already be living in the destination or be able to arrange your own accommodation.

• Flexibility

  We aim to provide your roster 4 weeks in advance. Your roster can include early starts late finishes split shifts & weekend working. You will be required to support with any flight disruption serious emergencies in resort & customer escalations.

• Skills & Experience

  Customer service experience is a plus but not essential. You must be solution orientated friendly & positive be confident and comfortable to use digital systems (on a tablet device)

What can I expect after I have applied

Once your application has been reviewed by our Talent Acquisition Team youll be invited to complete a short video interview. If successful youll progress to the final stage an in-person interview with our Jet2holidays Destination Management team and third-party agency.

Want to know more about the role Click the link below!

Jet2holidays Resort Customer Helper - Video

To meet some of our amazing team and for a peek into life at Jet2holidays follow our Facebook Page :

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Required Experience :

Unclear Seniority

Key Skills

Data Entry,Deputy,Drafting,Hibernate,Administration Support,Activex

Employment Type : Full Time

Experience : years

Vacancy : 1