Resort Representative - Verona

Jet2.com Limited; Veneto; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading holiday company in Italy is seeking a Resort Representative to create memorable experiences for customers. In this role, you will support guests during disruptions and emergencies while delivering excellent customer service. The position requires access to a vehicle and includes flexibility with working hours. Ideal candidates should have a friendly disposition and be comfortable using digital systems.

Servizi

Excellent Salary

Fully paid training and IT equipment provided

Career growth opportunities

Monthly 1-to-1 meetings

Competenze

• Full right to work documents for Italy.
• Access to a motorised vehicle with appropriate insurance.
• Flexibility in working hours including early starts and late finishes.

Mansioni

• Support customers during disruptions and emergencies.
• Represent Jet2holidays during hotel visits.
• Assist with arrivals and departures on busy flight days.

Conoscenze

Customer service experience

Solution oriented

Friendly and positive attitude

Comfortable using digital systems

Descrizione del lavoro

As a valued member of our Jet2holidays Resort team, you’ll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you?

• Excellent Salary
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across Jet2.com & Jet2holidays
• Weekly time off
• Monthly rosters shared in advance

What will I do?

As a Resort Representative, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

• Create Memories
• Take Responsibility – Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.
• Be Present – Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.
• Work as One Team – On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers’ journey.

What do I need?

• Right to Work Documents – As our third‑party agency employ on local contracts, you will already hold full right to work documents for Italy.
• Travel & Accommodation – You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational travel expenses will be reimbursed. You will already be living in the destination or be able to arrange your own accommodation.
• Flexibility – We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support with any flight disruption, serious emergencies in resort & customer escalations.
• Skills & Experience – Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, be confident and comfortable to use digital systems (on a tablet device).

What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you’ll be invited to complete a short video interview. If successful, you’ll progress to the final stage, an in‑person interview with our Jet2holidays Destination Management team and third‑party agency.

Want to know more about the role? Explore the video and join our Facebook page for a peek into life at Jet2holidays.

Ready for Take off? Join the UK’s Number One Tour Operator!