Resort Representative Palermo

Jet2.com; Palermo; In loco; EUR 30.000 - 50.000; Tempo pieno

Descrizione del lavoro

A leading tour operator in Italy seeks a Resort Representative to create memorable holiday experiences. Responsibilities include providing excellent customer service, assisting during emergencies, and collaborating with the Airport team. Applicants must have the right to work in Italy and access to a vehicle. The role offers comprehensive benefits including fully paid training, monthly meetings, and exclusive discounts.

Servizi

Excellent Salary

Fully paid training

Career growth opportunities

27 days holiday entitlement

Exclusive discounts on services

Competenze

• Right to work documents for Italy are mandatory.
• Driver's license and access to a motorized vehicle with appropriate insurance required.
• Flexibility in hours including early starts, late finishes, and weekend work.

Mansioni

• Provide award-winning customer service during hotel visits.
• Support customers during disruptions and emergencies.
• Assist Airport team on busy flight days.

Conoscenze

Customer service orientation

Digital system proficiency

Friendly and positive demeanor

Descrizione del lavoro

As a valued member of our Jet2holidays Resort team you'll play a key role in creating memories & unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal & external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you

We're proud to provide our valued colleagues with a comprehensive range of benefits including :

• Excellent Salary
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across & Jet2holidays
• 27 days holiday entitlement per year
• 2 days off per week
• Monthly rosters shared in advance
• Exclusive discounts on flights and Jet2holidays hotels
• Recommend a Friend bonus scheme

What will I do

As a Resort Representative you'll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You'll be at the heart of creating memories for our customers.

• Create Memories

  Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device you'll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge you'll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.

• Take Responsibility

  Support our customers during any disruptions, emergencies or escalations in resort providing calm confident assistance when it matters most.

• Be Present

  Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.

• Work as One Team

  On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers' journey

What do I need

We require the following:

• Right to Work Documents

  As we employ on local contracts you will already hold full right to work documents for Italy.

• Travel & Accommodation

  You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational travel expenses will be reimbursed. You will already be living in the destination or be able to arrange your own accommodation.

• Flexibility

  We aim to provide you with a roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support with any flight disruption serious emergencies in resort & customer escalations.

• Skills & Experience

  Customer service experience is a plus but not essential. You must be solution orientated friendly & positive, be confident and comfortable to use digital systems (on a tablet device)

What can I expect after I have applied

Once your application has been reviewed by our Talent Acquisition Team you'll be invited to complete a short video interview. If successful you'll progress to the final stage an in-person interview with our Jet2holidays Destination Management team.

Want to know more about the role Click the link below!

Jet2holidays Resort Customer Helper - Video

To meet some of our amazing team and for a peek into life at Jet2holidays follow our Facebook Page : Jet2Careers Overseas

Ready for Take off Join the UKs Number One Tour Operator!

Required Experience :

Unclear Seniority

Key Skills

Data Entry, Deputy, Drafting, Hibernate, Administration Support, Activex

Employment Type: Contract

Experience: years

Vacancy: 1