Resort Representative - Palermo

Jet2.com Limited; Palermo; In loco; EUR 25.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading holiday company is seeking a Resort Representative in Sicily, Italy. The role involves providing exceptional customer service, supporting guests during their stay, and collaborating closely with partners. The ideal candidate will have local knowledge and a passion for helping customers create unforgettable holiday experiences. A driver's license and the right to work in Italy are required.

Servizi

Excellent Salary

Fully paid training

Career growth opportunities

27 days holiday entitlement

Exclusive discounts on flights and hotels

Competenze

• Must have the right to work documents for Italy.
• Driver with access to a motorised vehicle and appropriate insurance.
• Solution oriented, confident, and comfortable with digital systems.

Mansioni

• Provide award-winning customer service during hotel visits.
• Support customers during disruptions and emergencies.
• Assist Airport team on busy flight days.

Conoscenze

Customer service experience

Friendly & positive attitude

Confidence in digital systems

Descrizione del lavoro

Overview

As a valued member of our Jet2holidays Resort team, you’ll play a key role in creating memories and unforgettable holiday experiences for our customers. Your local knowledge and passion for customer service will be memorable. You will work as one team with our internal and external suppliers whilst taking responsibility for resolving customer queries or problems using our in-house digital systems.

What do we offer you?

We’re proud to provide our valued colleagues with a comprehensive range of benefits, including:

• Excellent Salary
• Fully paid training and IT equipment provided
• Monthly 1-to-1 meetings with your Team Leader
• Career growth across Jet2.com & Jet2holidays
• 27 days holiday entitlement per year
• 2 days off per week
• Monthly rosters shared in advance
• Exclusive discounts on Jet2.com flights and Jet2holidays hotels
• Recommend a Friend bonus scheme

What will I do?

As a Resort Representative, you’ll report directly to the Resort Team Leader and work closely with internal and external partners to deliver VIP industry leading customer service. You’ll be at the heart of creating memories for our customers.

• Create Memories – Through scheduled hotel visits and virtual interactions via our internal systems on a tablet device, you’ll provide award winning customer service that leaves a lasting impression. By sharing your local knowledge, you’ll recommend tailored experiences and attractions that perfectly match our customers interests to enhance their stay.
• Take Responsibility – Support our customers during any disruptions, emergencies, or escalations in resort, providing calm, confident assistance when it matters most.
• Be Present – Represent Jet2holidays during hotel visits and respond to queries via video call & messaging whilst delivering friendly and efficient support.
• Work as One Team – On busy flight days you may be rostered to support our Airport team assisting with arrivals and departures to ensure a smooth start and end to our customers’ journey

What do I need?

• Right to Work Documents

As we employ on local contracts, you will already hold full right to work documents for Italy.

• Travel & Accommodation

You will already be a driver with access to your own motorised vehicle with appropriate insurance. Operational Travel expenses will be reimbursed. You will already be living in the destination or be able to arrange your own accommodation.

• Flexibility

We aim to provide your roster 4 weeks in advance. Your roster can include early starts, late finishes, split shifts & weekend working. You will be required to support with any flight disruption, serious emergencies in resort & customer escalations.

• Skills & Experience

Customer service experience is a plus, but not essential. You must be solution orientated, friendly & positive, be confident and comfortable to use digital systems (on a tablet device).

What can I expect after I have applied?

Once your application has been reviewed by our Talent Acquisition Team, you'll be invited to complete a short video interview. If successful, you'll progress to the final stage, an in-person interview with our Jet2holidays Destination Management team.

Want to know more about the role? Click the link below!

Jet2holidays Resort Customer Helper - Video

To meet some of our amazing team and for a peek into life at Jet2holidays, follow our Facebook Page: Jet2Careers Overseas

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