Resort Life Manager

Kids&Us; Catania; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A prominent hospitality brand in Sicily is seeking a Life Resort Manager to oversee the full guest experience at Mangia's Favignana. The role demands proven managerial experience in luxury settings, emphasizing personalization and attention to detail. Responsibilities include coordinating cross‑functional teams, monitoring guest satisfaction, and designing tailored programs. This full-time position offers career growth opportunities, meals, and ongoing training within a dynamic work environment.

Servizi

Meals provided

Career growth opportunities

Ongoing training and professional development courses

Competenze

• Proven managerial experience in luxury resorts, boutique hotels, or wellness properties.
• Strong guest‑centric approach with personalization skills.
• Ability to inspire and lead multidisciplinary teams.

Mansioni

• Oversee the full guest experience, integrating hospitality, wellness, and activities.
• Coordinate departments to ensure consistency and excellence.
• Monitor guest satisfaction and implement improvements.

Conoscenze

Guest-centric approach

Personalization skills

Attention to detail

Empathetic leadership

Cross-functional expertise

Descrizione del lavoro

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Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper‑upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four‑ and five‑star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

Mangia's Favignana is looking for a Life Resort Manager who leads the overall guest experience, blending hospitality, wellness, and lifestyle in line with brand standards. They coordinate cross‑functional teams to deliver memorable, tailored stays.

Key Responsibilities

• Oversee the full guest experience, integrating hospitality, wellness, activities, and lifestyle services
• Coordinate departments (front office, spa, F&B, outdoor activities, guest relations) to ensure consistency and excellence
• Design tailored experiential programs aligned with brand identity and guest expectations
• Monitor guest satisfaction and implement improvements based on feedback and KPIs
• Collaborate with the marketing team to promote events, packages, and lifestyle initiatives
• Train and motivate staff to deliver empathetic, proactive, and memorable service

Requirements

• Proven managerial experience in luxury resorts, boutique hotels, or wellness properties
• Strong guest‑centric approach, personalization skills, and attention to detail
• Cross‑functional expertise in hospitality, wellness, events, and communication
• Empathetic leadership and ability to inspire multidisciplinary teams
• Excellent command of English and preferably a second language

What we offer

• Seasonal contract
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Customer Service
• Hospitality

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