Resort Life Manager

Wall Street Oasis; Catania; In loco; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A luxury hospitality brand in Catania seeks an experienced HR Referent who will manage the guest experience by integrating hospitality and wellness. The ideal candidate will have proven managerial experience in luxury environments, focusing on guest-centric approaches. Responsibilities include overseeing services, training staff, and designing tailored programs. The company offers a seasonal contract, with meals provided and opportunities for career growth within a dynamic work environment.

Servizi

Meals provided

Career growth opportunities

Ongoing training

Competenze

• Proven managerial experience in luxury resorts or boutique hotels.
• Strong skills in personalizing guest experiences.
• Ability to inspire and lead multidisciplinary teams.

Mansioni

• Oversee the overall guest experience, ensuring consistency in services.
• Coordinate various departments to enhance guest satisfaction.
• Design tailored programs that meet guest expectations.

Conoscenze

Guest-centric approach

Attention to detail

Empathetic leadership

Communication

Cross-functional expertise

Descrizione del lavoro

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HR Referent at Mangia's Brucoli Sicily Autograph Collection by Marriott International

Mangia’s Resorts, a distinguished hospitality brand of Aeroviaggi S.p.A., embodies the essence of Authentic Italian Vacanza within the upper‑upscale segment. With 17 owned properties across Sicily and Sardinia—including 2 city hotels, 10 four‑ and five‑star resorts, and 5 clubs—Mangia’s offers guests immersive and memorable stays that celebrate Italian heritage, nature, and lifestyle. Reflecting our commitment to excellence and international recognition, two of our resorts proudly belong to the prestigious Autograph Collection by Marriott, while one is part of the refined Curio Collection by Hilton.

Life Resort Manager:

The Resort Life Manager leads the overall guest experience, blending hospitality, wellness, and lifestyle in line with brand standards. They coordinate cross‑functional teams to deliver memorable, tailored stays.

Key Responsibilities:

• Oversee the full guest experience, integrating hospitality, wellness, activities, and lifestyle services
• Coordinate departments (front office, spa, F&B, outdoor activities, guest relations) to ensure consistency and excellence
• Design tailored experiential programs aligned with brand identity and guest expectations
• Monitor guest satisfaction and implement improvements based on feedback and KPIs
• Collaborate with the marketing team to promote events, packages, and lifestyle initiatives
• Train and motivate staff to deliver empathetic, proactive, and memorable service

Requirements:

• Proven managerial experience in luxury resorts, boutique hotels, or wellness properties
• Strong guest‑centric approach, personalization skills, and attention to detail
• Cross‑functional expertise in hospitality, wellness, events, and communication
• Empathetic leadership and ability to inspire multidisciplinary teams
• Excellent command of English and preferably a second language

What we offer:

• Type of contract seasonal
• Meals provided
• Career growth opportunities within the company
• Dynamic and collaborative work environment
• Ongoing training and access to professional development courses

Seniority level

• Associate

Employment type

• Full‑time

Job function

• Customer Service

Industries

• Hospitality

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