Residential Operations Manager

Hines; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A global real estate investment firm is seeking a Residential Operations Manager in Milan. This role involves overseeing tenant services, conducting site inspections, and ensuring a high quality of living for residents. The ideal candidate will be fluent in both Italian and English, adept with technology, and possess excellent public relations skills. Flexible working hours are required, including weekends. Join a company recognized for its innovation and commitment to its employees.

Servizi

Competitive compensation

Comprehensive training

Generous vacation packages

Competenze

• Ability to speak at least two languages fluently, Italian and English; a third language is a plus.
• Confident with technology and systems used in the structure.
• Basic administrative skills are required.
• Available to work shifts, including public holidays and weekends.

Mansioni

• Oversee move-in and move-out practices ensuring tenant satisfaction.
• Conduct site inspections and coordinate shared area maintenance.
• Manage tenant complaints and communication for timely responses.
• Provide concierge services and assist with various bookings.

Conoscenze

Fluent in Italian

Fluent in English

Good PR skills

Tech-savvy

Descrizione del lavoro

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As the Residential Operations Manager with Hines, duties include, but are not limited to:

• Move-in and move-out practices, ensuring a quality welcome for tenants.
• Site inspection of the structure for tenants
• Structure tour of the shared areas (e.g. gym order, coworking, bike room) and their good maintenance
• Organize and supervise the shared areas.
• Use of the PMS and support in the implementation of the PMS itself and the App
• Creation and coordination of events within the structure
• On-site marketing support for activities/communications/branding
• Finance side support for reviewing tenant payments/unpaid balances/balance sheets.
• Management of complaints by tenants
• Communication of move-outs for timely re-marketing
• Point of reference for on-site safety and system updating
• Receive shipments and parcels for tenants.
• Key Contact person in case of on-site collection of parcels.
• Inspections of small maintenance interventions/deficiencies: e.g., Remote control/cooling system malfunction and coordination with handyperson
• Reporting malfunctions/interventions required within the shared areas.
• Collection of requests/delivery of upselling services from tenants (e.g. tents/kitchen & linen pack)
• Restaurant reservations
• Booking services: baby-sitting, dog sitting, food and flower/theater delivery
• Concierge services and advice on activities in the area (restaurants, hairdressers, etc.) and related reservations if requested.
• Verify that maintenance work conducted for tenants is conducted promptly.
• Taxi booking/rental car delivery/other tenant notifications.
• Delivery and collection of tenants' laundry (this if not conducted directly by the laundry)
• When booking coworking spaces: check the order of the operating spaces for the devices.
• Tour the structure and check the state of cleanliness.
• Setting of internal procedures and best practices
• Site inspection of the apartments during the move in-move out phase and signing of the delivery and redelivery reports
• Setting up reports as required by Residential Operations Manager

Qualifications

Minimum Requirements include:

• Speaking at least two languages fluently (Italian and English), a third language is a plus.

• Confident with the use of technology.

• Good PR skills both with tenants and with representatives of commercial activities in the area and collaborators of procurement services

• Knowledge of the systems present in the structure and is available in case of night alarm.

• Basic administrative knowledge (based on our needs)

• Available to work on shifts, during public holidays, and weekends.

• Possibility of being transferred to other buildings for future openings

• Available via business WhatsApp number

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

No calls or emails from third parties at this time please.