Reopening - Hotel d'Inghilterra, Roma - Rooms Service Staff

Starhotels; Roma; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A premier hotel chain in Rome is seeking enthusiastic candidates to join their F&B Team at Hotel d’Inghilterra. As part of the Rooms Service Team, you will provide a unique dining experience for guests in their rooms. Candidates should have a passion for hospitality and be fluent in Italian and English. Various growth opportunities and an attractive compensation package are offered.

Servizi

Stylish uniforms with complimentary laundering

Exclusive discounted stays

Performer Management Program

Competenze

• Fluent in Italian and English, additional languages are a plus.
• Previous experience in restaurants or hotels is beneficial but not required.

Mansioni

• Deliver personalized service and exceptional guest experiences.
• Collaborate with culinary and bar teams.
• Anticipate challenges and resolve complaints.

Conoscenze

Personalized service

Culinary and beverage service

Excellent telephone etiquette

Inclusivity and dietary awareness

Customer service

Versatility in work scenarios

Descrizione del lavoro

Overview

Join Starhotels and become part of the F&B Team at our Hotel d’Inghilterra, in the heart of Rome, starting from July.

As part of the Rooms Service Team you will provide our guests with a dining experience within the privacy and comfort of their room.

Responsibilities

• Ensuring the delivery of personalized service and providing exceptional guest service at all times.
• Mastering culinary and beverage service skills to deliver an all-round In Room Dining experience to our guests.
• Demonstrating excellent telephone etiquette and handling skills to ensure timely delivery and completion of guest centered tasks and requests.
• Showcasing inclusivity, prioritizing food allergies & dietary needs.
• Collaborating with culinary & bar teams for perfection.
• To champion health, safety & hygiene, setting gold standards (HACCP).
• A unique personality and a true passion for hospitality.
• Ability to anticipate and resolve challenges and complaint resolution finesse.
• A commitment to delivering a high level of customer service.
• Versatility in handling various work scenarios.
• Enthusiasm when being assigned to both individual and team-oriented tasks.

It would be great if you had previous experience in restaurants or hotels! But if not, we have pros who can train you. To us, your attitude matters more.

Languages

• Italian – fluently
• English – fluently
• Additional languages are a plus.

Benefits

• Stylish uniforms with complimentary laundering.
• Exclusive discounted stays within the group.
• Performer Management Program.

Growth & Career

• Exceptional career advancement opportunities.
• An attractive compensation package based on your experience.
• The chance to be a part of an ambitious, caring organization.

Reopening

Hotel D'Inghilterra, Roma