Remote Voice Tech Support Engineer for Enterprise

Hustler Marketing; Montà; Remoto; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading technology firm is seeking a Support Engineer specializing in voice technology solutions. The candidate will perform Level2 & 3 support, troubleshoot complex issues, and maintain high customer satisfaction. Successful candidates will have over four years in B2B enterprise support, expertise in VoIP technologies, and strong English communication skills. This full-time remote role offers competitive salary and benefits.

Servizi

Professional development opportunities

Flexible work environment

Full employee status with benefits

Competenze

• Minimum 4 years of experience in B2B enterprise level support with VoIP technologies.
• Proven experience supporting complex B2B infrastructure and voice solutions.
• Strong hands-on technical skills for analyzing and resolving complex problems.

Mansioni

• Perform Level2 & 3 technical troubleshooting of complex customer issues.
• Provide efficient customer support via Service Desk software, email, and phone.
• Execute configuration and implementation of customer solutions.

Conoscenze

VoIP/SIP telephony

Problem-solving

Technical documentation

English Communication

Formazione

Bachelor's degree or equivalent

Strumenti

Service Desk software

Oracle SBC

Descrizione del lavoro

A leading technology firm is seeking a Support Engineer specializing in voice technology solutions. The candidate will perform Level2 & 3 support, troubleshoot complex issues, and maintain high customer satisfaction. Successful candidates will have over four years in B2B enterprise support, expertise in VoIP technologies, and strong English communication skills. This full-time remote role offers competitive salary and benefits.