Remote SAP MDG & Material Master AMS Analyst

Gazelle Global; Italia; Remote; EUR 60,000 - 90,000; Full time

Job summary

Gazelle Global seeks an experienced SAP MDG AMS Analyst to support SAP Master Data Governance operations with a strong focus on Material Master. You will handle production support tickets, troubleshoot issues, perform root-cause analysis, and assist with minor enhancements.

Responsibilities include incident management, impact assessments for SAP patches and system changes, testing support, and maintaining clear documentation.

Qualifications

• Experience with SAP Master Data Governance and Material Master.
• Experience in SAP AMS or production support.
• Strong incident management and root-cause analysis skills.
• Ability to assess impact of SAP patches and system changes.
• Excellent communication and stakeholder management.

Responsibilities

• Provide functional SAP MDG application support, primarily focused on Material Master.
• Manage and resolve incidents, service requests, and support tickets within agreed SLAs.
• Perform troubleshooting and root-cause analysis for incidents and recurring issues.
• Investigate master data issues and coordinate with business and technical teams to resolve them.
• Support minor enhancements, configuration changes, and development activities as required.
• Perform impact assessments for SAP patches, upgrades, fixes, and system changes.
• Support functional, regression, and user acceptance testing for changes and fixes.
• Maintain clear documentation of incidents, solutions, changes, and support processes.
• Identify opportunities to improve system stability, support processes, and master data quality.

Skills

SAP MDG

Material Master

AMS / application support

Incident management

Root-cause analysis

Testing

Documentation

Tools

ServiceNow

Ticket management

Jira

Job description

Gazelle Global seeks an experienced SAP MDG AMS Analyst to support SAP Master Data Governance operations with a strong focus on Material Master. You will handle production support tickets, troubleshoot issues, perform root-cause analysis, and assist with minor enhancements.

Responsibilities include incident management, impact assessments for SAP patches and system changes, testing support, and maintaining clear documentation.