Remote Incident Manager — ITIL & Incident Response

Herzum Software S.R.L. Unipersonale; Remoto; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

An innovative IT consulting company is seeking an Incident Manager to join their remote team in Catania, Italy. The ideal candidate will manage and coordinate major incident resolutions, ensuring minimal business impact. This role requires 2-3 years of experience in IT Service Management, a solid understanding of ITIL processes, and strong communication skills. The successful candidate must be fluent in Italian and have a good command of English. Join a dynamic team committed to innovation and excellence.

Competenze

• 2–3 years of experience in Incident Management or IT Service Operations.
• Good understanding of ITIL framework and service management principles.
• Experience with ITSM tools such as ServiceNow or Remedy.
• Fluent in Italian and good command of English.

Mansioni

• Manage and coordinate the resolution of incidents from detection to closure.
• Act as the primary point of contact for incident escalation and communication.
• Ensure timely restoration of services in line with SLAs.
• Document incident details, timelines, and actions taken in ITSM tools.
• Facilitate post-incident reviews and contribute to root-cause analysis.
• Collaborate with Problem Management and Change Management teams.
• Support continuous improvement of incident management processes.

Conoscenze

Incident Management

IT Service Operations

ITIL framework

Communication skills

Stakeholder management

Problem-solving

Ability to work under pressure

ITSM tools

Formazione

ITIL v4 Foundation Certification

Strumenti

ServiceNow

Remedy

Descrizione del lavoro

An innovative IT consulting company is seeking an Incident Manager to join their remote team in Catania, Italy. The ideal candidate will manage and coordinate major incident resolutions, ensuring minimal business impact. This role requires 2-3 years of experience in IT Service Management, a solid understanding of ITIL processes, and strong communication skills. The successful candidate must be fluent in Italian and have a good command of English. Join a dynamic team committed to innovation and excellence.