Remote FinTech Customer Experience Specialist

Jobgether; Italia; Remoto; EUR 52.000 - 78.000; Tempo pieno

Vantaggi offerti da questo lavoro

Fully remote

Global Client Experience team

International exposure

Descrizione del lavoro

Jobgether is seeking a customer-focused professional to join its fully remote Client Experience team. You will support clients across multiple markets, explaining financial products and troubleshooting across channels while maintaining compliance and accurate records.

You will work with a globally distributed team, leveraging Salesforce or Zendesk to manage cases and contribute to service quality improvements. Fluency in English is required, with additional languages highly desirable.

Competenze

• Previous client-facing customer support experience.
• Fluent English, written and spoken.
• Native or fluent in German, French, Spanish, or Polish.
• Strong communication and problem-solving skills.
• Experience with Salesforce or Zendesk is advantageous.

Mansioni

• Provide responsive and professional support to clients via live chat, phone, email, and other digital platforms.
• Explain products clearly, helping clients understand how they work and how to use them.
• Provide troubleshooting for platform access, trading tools, account processes, and other queries.
• Maintain records and documentation in CRM/ticketing systems for audit trails.
• Support timely processing of account-opening and funding-related activities.

Conoscenze

Client-facing experience

English fluency

Multilingual (German/French/Spanish/Po

Communication skills

Strumenti

Salesforce

Zendesk

Descrizione del lavoro

Jobgether is seeking a customer-focused professional to join its fully remote Client Experience team. You will support clients across multiple markets, explaining financial products and troubleshooting across channels while maintaining compliance and accurate records.

You will work with a globally distributed team, leveraging Salesforce or Zendesk to manage cases and contribute to service quality improvements. Fluency in English is required, with additional languages highly desirable.