Remote Enterprise CSM - Strategic Customer Success

Medium; Remoto; EUR 60.000 - 90.000; Tempo pieno

Descrizione del lavoro

A leading technology firm is seeking a Strategic Customer Success Manager to enhance customer experiences for enterprise clients in the EMEA region. This remote role involves building strong relationships, driving product adoption, and collaborating with various teams. The ideal candidate will have at least five years of experience in B2B SaaS customer success, coupled with strong communication and organizational skills. Benefits include unlimited PTO, a generous education budget, and fully paid family leave.

Servizi

Unlimited PTO policy

Generous education budget

Private medical insurance

Competenze

• At least five years of customer success experience in B2B SaaS, specifically with enterprise customers.
• Proficiency in handling complex, configurable products and driving customer enablement.
• Strong communication skills, capable of conveying complex ideas simply.

Mansioni

• Develop and maintain strategic relationships with ~20 enterprise customers.
• Drive product adoption and ensure favorable customer health through proactive engagement.
• Create tailored training and configurations based on customer needs.

Conoscenze

Customer success experience in B2B SaaS

Strong communication skills

Detail-oriented

Descrizione del lavoro

A leading technology firm is seeking a Strategic Customer Success Manager to enhance customer experiences for enterprise clients in the EMEA region. This remote role involves building strong relationships, driving product adoption, and collaborating with various teams. The ideal candidate will have at least five years of experience in B2B SaaS customer success, coupled with strong communication and organizational skills. Benefits include unlimited PTO, a generous education budget, and fully paid family leave.