Remote Digital Live Chat Agent

Secure Capital Solutions; Italia; Remoto; EUR 30.000 - 45.000; Tempo pieno

Descrizione del lavoro

A leading funding company in Italy is seeking a Remote Digital Live Chat Agent. You will be the first point of contact for clients seeking funding guidance, assisting them with questions and ensuring a smooth experience. Ideal candidates have strong writing skills, are customer-focused, and can manage multiple chats. The role offers a flexible work schedule, growth opportunities, and competitive pay based on performance.

Servizi

Flexible Work Schedule

Growth Opportunities

Competitive Pay + Bonuses

Supportive Work Environment

Competenze

• Excellent written communication skills.
• Ability to handle various chat platforms or CRM tools.
• Willingness to learn new technologies.

Mansioni

• Assist clients with questions regarding funding solutions.
• Provide support with document submission guidance.
• Log each interaction for a consistent experience.
• Ensure each client feels respected and valued.
• Collaborate with team members to resolve issues.

Conoscenze

Strong command of grammar and spelling

Customer-first communication style

Fast and accurate typing

Comfort with basic technology

Ability to manage multiple chat conversations

Descrizione del lavoro

Position Summary

We’re looking for a friendly, detail-oriented Remote Digital Live Chat Agent to join our funding support team. You’ll be one of the first points of contact for individuals and businesses seeking guidance on our funding programs and financial services. Through our online chat system, you’ll help applicants, clients, and partners get clear, accurate information to confidently move forward in their funding journey.

Your professionalism, clarity, and supportive communication style will help people feel informed, reassured, and valued as they navigate their financial options.

What You’ll Do:

• Assist clients by answering questions about our funding solutions, application requirements, eligibility, and general company policies.

• Provide helpful support with tasks such as account access, document submission guidance, and navigating our online funding portal.

• Accurately log each interaction to ensure a smooth, consistent experience across our team.

• Make every individual feel respected, heard, and confident throughout the conversation.

• Collaborate with teammates to resolve issues efficiently and contribute to ongoing improvements in our support process.

What You Should Have:

• Strong command of grammar, spelling, and a polished professional tone.

• A clear, customer-first communication style that builds trust and clarity.

• Fast, accurate typing to keep conversations flowing smoothly.

• Comfort with basic technology and willingness to learn new tools and systems.

• Ability to manage multiple chat conversations at once.

• Experience with chat platforms or CRM tools is helpful, but not required.

What We Offer:

• Flexible Work Schedule: Build a routine that supports your work-life balance.

• Growth Opportunities: Develop your communication, client support, and financial-service skills in a fast-growing industry.

• Competitive Pay + Bonuses: Earn more based on performance.

• Supportive Work Environment: Join a trusted funding company that values teamwork, integrity, and employee well-being.

What Makes This Role Meaningful

You’re not just answering questions—you’re shaping each client’s impression of our brand and helping them take important steps toward securing the funding they need. Your clarity, professionalism, and empathy directly impact client confidence, satisfaction, and loyalty.

This is more than a customer support position. It’s an opportunity to play a key role in how people experience our company—while building a flexible career you can grow from anywhere.

How to Apply

Please include a cover letter and resume.

If selected, you’ll be invited to complete a short assessment to help us learn more about your skills and communication style.

Interested? Apply Today!