Remote Customer Success & Documentation Analyst

Mercor; Lombardia; Remote; EUR 98,000 - 196,000; Full time

Job summary

Mercor is seeking a Customer Support / Success professional for a remote contract role. You will review domain-specific documents, provide structured feedback, and collaborate with teams to improve service delivery and customer success strategies.

The role requires a Bachelor's degree and 2+ years of experience, with strong skills in Excel, PowerPoint, and Word, and a keen eye for detail and structured guidelines. Apply via the online form; compensation is hourly.

Qualifications

• Bachelor's degree (minimum).
• 2+ years of professional experience in a relevant domain.
• Strong proficiency in Excel, PowerPoint, and Word.
• Strong document analysis and review skills.
• Attention to detail and ability to follow structured guidelines.

Responsibilities

• Review and assess domain-specific documents to ensure quality, accuracy, and relevance.
• Provide structured feedback to improve document standards and evaluation processes.
• Collaborate with teams to enhance service delivery and customer success strategies.
• Utilize strong analytical skills to contribute to high-impact evaluation projects.
• Work independently and asynchronously to meet project deadlines.

Skills

Document analysis

Attention to detail

Structured guidelines

Education

Bachelor's degree

Tools

Excel

PowerPoint

Word

Job description

Mercor is seeking a Customer Support / Success professional for a remote contract role. You will review domain-specific documents, provide structured feedback, and collaborate with teams to improve service delivery and customer success strategies.

The role requires a Bachelor's degree and 2+ years of experience, with strong skills in Excel, PowerPoint, and Word, and a keen eye for detail and structured guidelines. Apply via the online form; compensation is hourly.