Remote Crypto iGaming Support Specialist

Remotely; Italia; Remoto; EUR 34.000 - 52.000; Tempo pieno

Descrizione del lavoro

A fast-growing crypto iGaming company is seeking a Customer Support specialist to enhance the player experience. The role involves handling live chat and email inquiries, moderating community interactions, and fostering relationships in the crypto gaming space. Ideal candidates are fluent in English, have hands-on crypto experience, and a passion for gaming. Join this remote team to shape the future of crypto gaming.

Servizi

Fully remote work

Competitive salary based on experience

Direct impact on company growth and culture

Collaborative team environment

Competenze

• Impeccable grammar, spelling, and communication in English.
• 2+ years hands-on experience in crypto.
• 1+ year customer support experience with measurable metrics.
• Experience moderating Discord servers with 500+ members.
• Genuine passion for gaming and player psychology.

Mansioni

• Handle 40‑60+ live chat and email tickets daily.
• Resolve crypto transaction issues and gaming queries.
• Moderate and engage on Discord and other platforms.
• Post strategically in gaming communities to attract players.

Conoscenze

Native/fluent English

Knowledge of crypto wallets and gas fees

Customer support experience

Proficiency with Intercom

Discord community management

Passion for gaming

Strumenti

Intercom

Discord

Descrizione del lavoro

A fast-growing crypto iGaming company is seeking a Customer Support specialist to enhance the player experience. The role involves handling live chat and email inquiries, moderating community interactions, and fostering relationships in the crypto gaming space. Ideal candidates are fluent in English, have hands-on crypto experience, and a passion for gaming. Join this remote team to shape the future of crypto gaming.