Remote Client Success Manager - Local Government SaaS

Remotely; Italia; Remoto; EUR 65.000 - 80.000; Tempo pieno

Descrizione del lavoro

A growing software company is seeking a Client Success Manager to ensure municipal clients gain maximum value from their services. This role involves managing client relationships, understanding client needs, and driving subscription renewals. Ideal candidates should have 3-5 years of experience in customer service, strong communication skills, and familiarity with SaaS applications. This position offers competitive salary and flexible remote work options.

Servizi

Flexible work schedule

Competitive salary

Health insurance

401K Plan with Match

Parental Leave

Generous personal time off policy

Competenze

• 3 to 5 years of experience in customer service or a customer success position is strongly preferred.
• Exceptional ability to build client relationships with high engagement.
• Proven ability to manage a portfolio of 100-125 clients.
• Proficiency in mastering multiple SaaS applications.

Mansioni

• Proactively manage a portfolio of ~125 municipal clients.
• Advise clients on best practices for products in the Budget Cycle Management suite.
• Build strong client relationships with high engagement.
• Conduct annual account performance planning and reviews.

Conoscenze

Client relationship management

Engagement

Communication skills

Problem-solving

Strumenti

Google Suite

ChurnZero

Salesforce

Descrizione del lavoro

A growing software company is seeking a Client Success Manager to ensure municipal clients gain maximum value from their services. This role involves managing client relationships, understanding client needs, and driving subscription renewals. Ideal candidates should have 3-5 years of experience in customer service, strong communication skills, and familiarity with SaaS applications. This position offers competitive salary and flexible remote work options.