Remote BMC Helix Support Analyst | Technical Troubleshooter

Müller`s Solutions; Remoto; EUR 35.000 - 50.000; Tempo pieno

Descrizione del lavoro

A technology services company is looking for a BMC Helix Support / Technical Support Analyst to join its remote team. The role involves providing first-level technical assistance, troubleshooting BMC Helix issues, and ensuring client satisfaction. Ideal candidates have a Bachelor's degree in Computer Science and at least 2 years of technical support experience. This role offers flexibility with a strong focus on exceeding customer expectations.

Competenze

• Minimum of 2 years of technical support experience in software or IT service.
• Ability to work independently in a remote setup.
• Customer-oriented mindset to exceed client expectations.

Mansioni

• Provide first-level technical assistance using BMC Helix.
• Troubleshoot BMC Helix installation and configuration issues.
• Document technical problems systematically.

Conoscenze

Technical support experience

BMC Helix knowledge

Analytical skills

Verbal and written communication

Formazione

Bachelor's degree in Computer Science, Information Technology, or related discipline

Strumenti

Ticketing systems

Descrizione del lavoro

A technology services company is looking for a BMC Helix Support / Technical Support Analyst to join its remote team. The role involves providing first-level technical assistance, troubleshooting BMC Helix issues, and ensuring client satisfaction. Ideal candidates have a Bachelor's degree in Computer Science and at least 2 years of technical support experience. This role offers flexibility with a strong focus on exceeding customer expectations.