Remote Bilingual Customer Support Specialist (FR/EN)

TalentPop App; Remoto; EUR 25.000 - 35.000; Tempo pieno

Descrizione del lavoro

A growing IT services company is seeking an Entry Level Customer Support Representative to provide remote support for French-speaking customers via calls, chat, and email. The ideal candidate will have at least one year of experience in customer service, fluent in French and English, with strong communication and problem-solving skills. Enjoy a competitive salary, paid time off, and a fully remote work environment with a team that values personal growth and supportive collaboration.

Servizi

Competitive salary with regular performance reviews

Paid time off

Monthly health stipend

Performance-based bonuses

100% remote work

Competenze

• At least 1 year of remote customer service or call center experience.
• Familiarity with e-commerce or CRM is a plus.
• Reliable internet connection with 15 Mbps+.

Mansioni

• Assist French-speaking customers via calls, chat, and email.
• Help troubleshoot customer issues quickly and kindly.
• Personalize each interaction to make customers feel valued.

Conoscenze

Fluent in written and spoken French

Great communication and problem-solving skills

Experience with bilingual customer support

Calm under pressure

Strumenti

Gorgias

Zendesk

Shopify

Descrizione del lavoro

A growing IT services company is seeking an Entry Level Customer Support Representative to provide remote support for French-speaking customers via calls, chat, and email. The ideal candidate will have at least one year of experience in customer service, fluent in French and English, with strong communication and problem-solving skills. Enjoy a competitive salary, paid time off, and a fully remote work environment with a team that values personal growth and supportive collaboration.