Regional Clienteling Lead – Luxury Retail & HNW Growth

Ralph Lauren; Milano; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A global leader in luxury fashion is seeking a Regional Clienteling Manager in Milan to enhance client relationships and drive luxury branding initiatives. The ideal candidate will have at least 5 years of luxury retail experience, strong client relations skills, and a proactive approach towards managing client portfolios. This role is pivotal in implementing clienteling strategies and metrics to ensure excellence in customer service and satisfaction.

Competenze

• 5 years minimum of Luxury Retail experience.
• Deep knowledge and understanding of Luxury Business, customers, competitors and products.
• Previous people management experience.
• In-depth knowledge of developing and implementing excellence in customer service.

Mansioni

• Lead execution of VIC Development initiatives to build a client-centric culture.
• Ensure Clienteling tools are understood and leveraged at store level.
• Develop in-store programs to stimulate clienteling development.
• Accountable for all Clienteling metrics for the region.
• Provide training and coaching to upgrade relations with clients.

Conoscenze

Luxury Retail experience

Understanding of Luxury Business

People management

Customer service excellence

Commercial awareness

Verbal and written communication

Time management

Proactivity and motivation

Strumenti

MS Word

MS Excel

MS PowerPoint

MS Outlook

Descrizione del lavoro

A global leader in luxury fashion is seeking a Regional Clienteling Manager in Milan to enhance client relationships and drive luxury branding initiatives. The ideal candidate will have at least 5 years of luxury retail experience, strong client relations skills, and a proactive approach towards managing client portfolios. This role is pivotal in implementing clienteling strategies and metrics to ensure excellence in customer service and satisfaction.