Referral Management Specialist - Florence, SC

musc; Firenze; In loco; EUR 22.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Dental insurance

Vision insurance

Retirement plan

Paid time off

Parental leave

Disability insurance

Training programs

Tuition reimbursement

Flexible schedule

Certification incentive program

Descrizione del lavoro

MUSC Community Physicians (MCP) seeks a Referral Management Specialist to schedule appointments across multiple specialties within a call center, using an automated scheduling system.

You will triage patient calls, resolve inquiries, and refer to the appropriate clinical team, acting as the primary advocate for patients.

Competenze

• Minimum Education: High school diploma or GED.
• Two years' experience in a Medical Office, Call Center, or customer service environment.
• Strong verbal and written communication skills.
• Proficiency with Windows and Excel.

Mansioni

• Schedule appointments across multiple specialties in a call center environment.
• Triage calls, address inquiries, refer patients to the appropriate clinical team.
• Collect and verify demographic, physician, insurance, and contact data for patient profiles.
• Provide high-quality customer service and patient advocacy during calls.

Conoscenze

Customer service experience

Spanish language

Microsoft Excel

Formazione

High school diploma or GED

Strumenti

Windows OS

Excel

Intranet/Internet navigation

Descrizione del lavoro

Job Description Summary

MUSC Community Physicians (MCP) is an entity within the Medical University of South Carolina that provides healthcare to patients within the rural health network throughout the state of South Carolina.

Obtains and processes signed physician orders/referrals to ensure accurate clinical documentation for care delivery, specialty and outpatient ancillary referrals.

Entity

MUSC Community Physicians (MCP)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC003073 MCP - Florence PT Access Center

Pay Rate Type

Hourly

Pay Grade

Health-20

Scheduled Weekly Hours

40

Job Description

The Referral Management Specialist reports directly to the Call Center Manager. Under general supervision, the Referral Management Specialist I is responsible for scheduling appointments across various specialties, which includes their primary assigned service, a secondary specialty/service, and a tertiary specialty/service, all within a call center environment that utilizes an automated scheduling system.

The triage of patient calls is conducted according to established algorithms, which involve addressing inquiries, resolving issues, and referring patients to the appropriate clinical team for any clinical matters as necessary. This position acts as the primary advocate for patients, facilitating communication between the medical team and the patient by coordinating their requests and meeting their needs during a single phone call.

Moreover, this role entails the responsibility of keeping current knowledge of all services and protocols, which includes, but is not limited to, handling incoming scheduling and clinical calls, managing faxes, and processing referrals. It also involves the meticulous collection of accurate data, which encompasses demographic information, physician details, insurance, employment, next of kin, emergency contacts, and other miscellaneous information essential for completing the patient's profile. This position exemplifies the highest standards of customer service, attentiveness, and consideration in every aspect.

Minimum Education and Experience

Minimum Training and Education: High school diploma or equivalent (GED) and two years' experience in a Medical Office, Call Center, and/or customer service business environment is required. The ability to prioritize and coordinate multiple tasks in a busy environment is necessary. Experience with computers and technology including Windows, Excel, and Intranet/Internet navigation tools, as well as system content, is essential. Strong demonstrated verbal, written, problem solving and presentation skills. Ability to work in a self-directed manner while interacting with patients, physicians and departmental partners.

Required Licensure, Certifications, Registrations

N/A

Spanish language is highly preferred

Additional Job Description

Benefits

• Health, dental, vision, and life insurance
• Employer Sponsored Retirement Plan
• Paid time off and extended sick leave
• Paid Parental Leave
• Disability insurance plan options
• Continuous professional and clinical training
• Competitive pay
• Annual Merit Increase
• Wellbeing resources
• Tuition Reimbursement
• Employee perks and discounts
• Employee referral program
• Flexible schedule options
• Certification incentive program

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees