Reefer & Cold Chain CX Specialist — Hybrid

Maersk; Genova; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A global logistics company is seeking a Reefer Customer Experience Agent for maternity cover in Genoa or Milan, Italy. The successful candidate will manage end-to-end shipping processes, ensure customer satisfaction, and maintain strong relationships with clients. Candidates must be proficient in English and Italian, possess excellent communication skills, and work well under pressure. Flexible working arrangements are available.

Competenze

• Professional proficiency in English and Italian.
• Basic computer literacy.
• Ability to work under pressure to meet deadlines.

Mansioni

• Manage shipment processes ensuring compliance with company procedures.
• Build strong relationships with customers and understand their business needs.
• Provide proactive customer support and track shipments.

Conoscenze

Customer-centric mindset

Excellent communication skills

Problem-solving skills

Relationship-building skills

Good planning skills

Descrizione del lavoro

A global logistics company is seeking a Reefer Customer Experience Agent for maternity cover in Genoa or Milan, Italy. The successful candidate will manage end-to-end shipping processes, ensure customer satisfaction, and maintain strong relationships with clients. Candidates must be proficient in English and Italian, possess excellent communication skills, and work well under pressure. Flexible working arrangements are available.