ReceptionistWorkplace Ambassador (PT 20h)

JLL; Milano; In loco; EUR 50.000 - 70.000; Part-time

Descrizione del lavoro

A leading real estate services firm in Milan is seeking a part-time Receptionist / Workplace Ambassador to manage front of house services and ensure a professional client experience. The successful candidate will demonstrate excellent customer service skills, strong proficiency in Microsoft Office, and fluency in English and Italian. This position is vital for facilitating visitor interactions and maintaining high-level service standards.

Competenze

• Experience in a Luxury Hotel Customer Service environment preferred.
• Skills in using a booking system and managing customer interactions.
• Ability to work under pressure and maintain confidentiality.

Mansioni

• Manage front of house services and provide reception duties.
• Greet and manage visitor access in accordance with security policies.
• Ensure completion of visitor health and safety inductions.
• Book meeting rooms and coordinate catering needs.

Conoscenze

5-star customer service skills

Proficient computer skills in Microsoft Office

Excellent communication skills

Excellent organisational and time-management skills

Experience in complaint handling

Ability to multitask and strong attention to detail

Fluency in English and Italian

Strumenti

Room Bookings systems (NFS, Condeco, EMS, etc.)

Descrizione del lavoro

JLL empowers you to shape a brighter way .

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

The Receptionist / Workplace Ambassador is responsible for managing the front of house services and providing the reception services. As front of house support the GSA must also demonstrate a high level of security awareness at all times and have knowledge of emergency evacuation procedures and Health & Safety.

La figura di Receptionist / Workplace Ambassador è responsabile della gestione dei servizi di accoglienza e della fornitura dei servizi di reception. Come supporto in prima linea questa figura deve anche dimostrare un elevato livello di consapevolezza sulla sicurezza in ogni momento e avere conoscenza delle procedure di evacuazione demergenza e di Salute e Sicurezza.

Responsibilities

• Delivers efficiently smoothly and professionally client journey.
• Ability to ensure that the Front of House team always maintain a professional image and standards of appearance when interacting with visitors and building occupiers within the client office.
• Knowledgeable of the booking system meeting rooms site facilities local area and other general product knowledge necessary to perform their duties.
• Meet & greet visitors to the building in a welcoming manner determine nature of business and announce them to the appropriate personnel.
• Comply with visitor management processes ensuring compliance with company security policies.
• Escort visitors to meeting rooms as required.
• Ensure completion of Visitor Health & Safety Inductions as required.
• Issue visitors passes (including contractor passes) and monitor access within the Reception area.
• Be a point of contact for visitors
• Maintain a facility-wide knowledge of meeting room locations and other on-site facilities.
• Accurately book meeting rooms as required ensuring that all Catering and AV requirements are booked and any amendments and cancellations are communicated to the appropriate personnel.
• Be knowledgeable in all Front of House Standard Operating Procedures.
• Maintaining meeting room bookings carries out the checks and making sure that the highest standards in client suite are met.
• Ensure all Front of House tasks such as visitor pre-registration; mailbox management and event check-in desk / s are completed daily.
• Generate and distribute reports as required.
• Be knowledgeable of all meeting room layouts capacities and catering policies to efficiently support the clients.
• Communicate any systems issues to the Booking System Support Team and / or Technology team as applicable.
• Identify where service and / or the Customers experience can be improved.
• Expedite the satisfactory resolution of any problems that may arise.
• New starter inductions and training.
• Exceeding Customers expectations.
• Ensure effective communication and information sharing within the team.
• Maintain confidentiality.
• Remain calm under pressure use initiative and manage changing priorities as they arise.
• Awareness of all standard operating procedures regarding Health & Safety at work
• Complete all required training to ensure full compliance with regulations policies and guidelines.
• Participating in team engagement team building and overall team wellbeing.
• Demonstrate and be aware of JLL core values and encouraging the team to represent them.
• Supporter for Aon standards.
• Working closely with FOH / Events Coordinators to ensure seamless cooperation within the departments.
• Maintaining good relationship across the contract with other departments such as catering cleaning security facilities etc.
• Constantly improving relationship with client.
• Assisting managers and FOH / Events Coordinators on site with any reasonable request

Skills and Experience

• 5-star customer service skills.
• Proficient computer skills in Microsoft Office programs such as Excel and Word.
• Excellent communication skills a proactive approach to work and highly attention to detail.
• Excellent organisational and time-management skills.
• Experience in complaint handling.
• Ability to multitask and implacable attention to details.
• Previous experience in a Luxury Hotel Customer Service / Room Reservations environment (strongly preferred). Experience with Room Bookings systems such as NFS Condeco EMS FM Facts Delphi Data craft Opera is desirable
• Fluency in English and Italian languages

Responsabilità

• Garantire che il team di Front Office mantenga sempre unimmagine professionale e standard di presentazione elevati nellinterazione con visitatori e occupanti deldel edificio allinterno dellufficio del cliente.
• Conoscere il sistema di prenotazione le sale riunioni le strutture del sito larea locale e altre conoscenze generali necessarie per svolgere le proprie mansioni.
• Accogliere i visitatori delledificio in modo cordiale determinare la natura della visita e annunciarli al personale appropriato.
• Rispettare i processi di gestione dei visitatori garantendo la conformità con le politiche di sicurezza aziendali.
• Accompagnare i visitatori nelle sale riunioni quando richiesto.
• Garantire il completamento delle Induzioni sulla Salute e Sicurezza per i visitatori come richiesto.
• Emettere pass per visitatori (inclusi pass per appaltatori) e monitorare laccesso nellarea Reception.
• Fungere da punto di contatto per i visitatori.
• Mantenere una conoscenza completa dellubicazione delle sale riunioni e di altre strutture in loco.
• Prenotare con precisione le sale riunioni come richiesto assicurando che tutti i requisiti di Catering e audiovisivi siano prenotati e che eventuali modifiche e cancellazioni siano comunicate al personale appropriato.
• Conoscere tutte le Procedure Operative Standard del Front Office.
• Gestire le prenotazioni delle sale riunioni eseguire i controlli e garantire che gli standard più elevati nella suite del cliente siano soddisfatti.
• Garantire che tutti i compiti del Front Office come la pre-registrazione dei visitatori la gestione della casella di posta e la gestione del banco di registrazione degli eventi siano completati quotidianamente.
• Generare e distribuire report come richiesto.
• Conoscere tutti i layout delle sale riunioni le capacità e le politiche di catering per supportare efficacemente i clienti.
• Comunicare eventuali problemi di sistema al Team di Supporto del Sistema di Prenotazione e / o al team tecnologico se applicabile.
• Identificare dove il servizio e / o lesperienza del Cliente possono essere migliorati.
• Accelerare la risoluzione soddisfacente di eventuali problemi che possano sorgere.
• Gestire le induzioni e la formazione dei nuovi assunti.
• Superare le aspettative dei Clienti.
• Garantire una comunicazione efficace e la condivisione di informazioni allinterno del team.
• Mantenere la riservatezza.
• Rimanere calmi sotto pressione usare liniziativa e gestire le priorità in evoluzione quando si presentano.
• Essere consapevoli di tutte le procedure operative standard riguardanti la Salute e Sicurezza sul lavoro.
• Completare tutta la formazione richiesta per garantire la piena conformità con regolamenti politiche e linee guida.
• Partecipare al coinvolgimento del team al team building e al benessere generale del team.
• Dimostrare e essere consapevoli dei valori fondamentali di JLL e incoraggiare il team a rappresentarli.
• Supportare gli standard Aon.
• Lavorare a stretto contatto con i Coordinatori FOH / Eventi per garantire una cooperazione senza interruzioni allinterno dei dipartimenti.
• Mantenere buoni rapporti in tutto il contratto con altri dipartimenti come catering pulizie sicurezza strutture ecc.
• Migliorare costantemente la relazione con il cliente.
• Assistere i manager e i Coordinatori FOH / Eventi in loco con qualsiasi richiesta ragionevole.

Competenze ed esperienze

• Servizio clienti.
• Competenze informatiche nei programmi Microsoft Office come Excel e Word.
• Eccellenti capacità comunicative un approccio proattivo al lavoro e grande attenzione ai dettagli.
• Eccellenti capacità organizzative e di gestione del tempo.
• Esperienza nella gestione dei reclami.
• Capacità di multitasking e impeccabile attenzione ai dettagli.
• Precedente esperienza in un ambiente di Servizio Clienti di Hotel di Lusso. È desiderabile esperienza con sistemi di prenotazione come NFS Condeco EMS FM Facts Delphi Data craft Opera.
• Buon livello di inglese e italiano.

Regular contract - Part time 20hours per week

Contratto a tempo indeterminato - part time 20 ore a settimana

Location

On-site Milano ITA

Job Tags : Hiring

If this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!

Equal Employment Opportunity

Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and / or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page. For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.