Receptionist/ Facility Assistant

JLL; Milano; In loco; EUR 10.000 - 30.000; Tempo pieno

Descrizione del lavoro

A leading global real estate firm is seeking a Facility Assistant/Receptionist for their Milan office. The ideal candidate will serve as a welcoming face, handling reception duties, coordinating meetings, and providing administrative support. This role requires a minimum of 2-3 years of experience in customer service, fluency in both Italian and English, and strong interpersonal skills. You will be part of a collaborative team and receive professional development opportunities within a thriving organization.

Servizi

Professional development opportunities

Collaborative team culture

Competitive compensation package

Competenze

• Minimum 2–3 years reception or customer service experience, preferably in a corporate environment.
• Fluency in Italian and English required; additional languages advantageous.
• Strong communication and interpersonal skills with a natural hospitality orientation.

Mansioni

• Provide warm, professional greeting to all visitors and manage visitor registration.
• Coordinate meeting room bookings and support event logistics.
• Assist with general administrative tasks and maintain office supplies inventory.

Conoscenze

Reception experience

Customer service skills

Fluency in English

Fluency in Italian

Interpersonal skills

Microsoft Office proficiency

Descrizione del lavoro

Join to apply for the Receptionist/ Facility Assistant role at JLL.

About The Role

We are seeking a professional and welcoming Facility Assistant/Receptionist to serve as the face of our Milan office for a leading global consumer goods company. This dynamic role combines traditional reception duties with administrative support, facilities coordination, and workplace ambassadorship to ensure seamless daily operations and exceptional visitor experience.

Key Responsibilities

Reception & Guest Services

Provide warm, professional greeting to all visitors, clients, suppliers, and team members. Manage visitor registration, issue security badges, and coordinate escort services as required. Handle incoming calls with professionalism, directing inquiries appropriately and taking accurate messages. Maintain reception area presentation and ensure it reflects company standards at all times.

Meeting Room & Event Support

Coordinate meeting room bookings and ensure spaces are properly configured for various requirements. Arrange catering services, audio‑visual equipment setup, and room preparations for internal and external meetings. Support event logistics including setup, coordination during events, and post‑event cleanup oversight.

Administrative Support

Assist with general administrative tasks including mail distribution, package handling, and courier coordination. Support document preparation, filing, and data entry as needed. Maintain office supplies inventory and coordinate procurement with suppliers when necessary.

Supplier & Vendor Relations

Serve as primary contact point for suppliers and service providers visiting the office. Coordinate supplier appointments, deliveries, and service calls. Assist with basic vendor management tasks and communicate requirements to the Facilities Coordinator.

Workplace Ambassador

Act as knowledgeable resource about office facilities, local area information, and company procedures. Support new team member orientation by providing office tours and basic facility information. Maintain a positive, helpful demeanor that enhances overall workplace experience for everyone.

Requirements

Minimum 2–3 years reception or customer service experience, preferably in a corporate environment. Fluency in Italian and English required; additional languages advantageous. Strong communication and interpersonal skills with a natural hospitality orientation. Proficiency in Microsoft Office suite and reception management systems. Professional appearance and demeanor with attention to detail.

What We Offer

Opportunity to work with a leading global brand in a dynamic Milan office environment. Collaborative team culture with direct reporting to an experienced Facilities Coordinator. Professional development opportunities within a growing organization. Competitive compensation package appropriate for the Milan market.

Il Ruolo

Stiamo cercando una persona professionale e accogliente per il ruolo di Facility Assistant/Receptionist, che rappresenterà il volto del nostro ufficio di Milano per un'azienda leader mondiale nel settore dei beni di consumo. Questo ruolo dinamico combina le tradizionali funzioni di reception con supporto amministrativo, facilities coordination e attività di workplace ambassadorship, per garantire operazioni quotidiane fluide e un'esperienza eccezionale per le persone in visita.

Responsabilità Principali

Reception e Guest Services

Fornire un'accoglienza calorosa e professionale a tutte le persone in visita, clienti, fornitori e membri del team. Gestire la registrazione delle visite, rilasciare security badge e coordinare i servizi di accompagnamento secondo necessità. Gestire le chiamate in entrata con professionalità, indirizzando le richieste appropriatamente e prendendo messaggi accurati. Mantenere la presentazione dell'area reception e assicurare che rispecchi sempre gli standard aziendali.

Meeting Room & Event Support

Coordinare le prenotazioni delle meeting room e assicurare che gli spazi siano configurati appropriatamente per varie esigenze. Organizzare servizi di catering, setup di attrezzature audio‑visive e preparazione delle sale per incontri interni ed esterni. Supportare la logistica degli eventi inclusi allestimento, coordinamento durante gli eventi e supervisione del cleanup post‑evento.

Supporto Amministrativo

Assistere con attività amministrative generali inclusa distribuzione della posta, gestione pacchi e coordinamento corrieri. Supportare preparazione documenti, filing e data entry secondo necessità. Mantenere l'inventario delle office supplies e coordinare il procurement con i fornitori quando necessario.

Supplier & Vendor Relations

Fungere da punto di contatto primario per supplier e service provider in visita all'ufficio. Coordinare appuntamenti con supplier, consegne e service call. Assistere con attività base di vendor management e comunicare le esigenze al/alla Facilities Coordinator.

Workplace Ambassador

Agire come risorsa competente riguardo le office facilities, informazioni sulla zona locale e procedure aziendali. Supportare l'orientation di nuovi membri del team fornendo office tour e informazioni base sulle facilities. Mantenere un comportamento positivo e utile che migliori l'workplace experience complessiva per tutte le persone.

Requisiti

Minimo 2–3 anni di esperienza in reception o customer service, preferibilmente in ambiente corporate. Fluenza in italiano e inglese richiesta; lingue aggiuntive costituiscono titolo preferenziale. Forti competenze comunicative e interpersonali con naturale orientamento all'hospitality. Competenza in Microsoft Office suite e reception management systems. Aspetto e comportamento professionale con attention to detail.

Cosa Offriamo

Opportunità di lavorare con un brand globale leader in un ambiente dinamico nell'ufficio di Milano. Team culture collaborativa con reporting diretto a Facilities Coordinator esperto/a. Opportunità di professional development all'interno di un'organizzazione in crescita. Compensation package competitivo appropriato per il mercato milanese.

Seniority level

Entry level

Employment type

Full‑time

Job function

Administrative

Job ID

2 RECEPTIONIST/WORKPLACE AMBASSADOR (ID-99990)