RAN Operations Specialist- Nokia

Vodafone; Roma; Ibrido; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading telecommunications company in Italy is seeking a 2nd level support engineer to manage RAN operation and maintenance tasks. You will troubleshoot RAN issues, support field engineers, and manage vendor relationships. The ideal candidate will possess strong mobile network architecture knowledge and excellent English proficiency. This is a full-time, hybrid position offering an opportunity to be part of a global mission in connectivity.

Competenze

• Strong mobile network architecture knowledge.
• Technical skills on RAN technologies.
• Good time management and prioritisation.
• Knowledge of incident, problem, and change management.
• Analytical skills and innovative solution finding.
• Good interpersonal skills to build trust.
• Excellent English communication skills.

Mansioni

• Troubleshoot issues in RAN technologies.
• Restore service incase of issues.
• Provide phone support to field engineers.
• Manage third party support services.
• Execute planned works and maintenance activities.
• Participate in on-call service.

Conoscenze

Mobile network architecture knowledge

Technical skills on Single RAN Node, BSC Air Scale, MantaRay

Time management and prioritisation

Knowledge on incident management, problem management, and change management processes

Analytical aptitude

Interpersonal and communication skills

English language competence

Descrizione del lavoro

Join Us

Work Location: Milan, Italy.

Work Model: Hybrid.

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

Role Purpose

Within Fixed and Mobile Access Operation, this role is managing Vodafone Italy RAN operation & maintenance tasks within the RAN 2nd level support team.

The 2nd level support engineer is responsible for troubleshooting RAN issues, applying procedures and changes to restore service, supporting remotely field engineers on complex troubleshooting, managing 3rd level vendor support, following up problem management with vendors, and executing planned works, including configuration changes or software upgrades on RAN nodes.

The role requires technical expertise on RAN technologies, and at the same time knowledge of processes such as incident management, problem management, and change management, as well as knowledge of all security policies concerning user access management, patching, and hardening related to RAN nodes.

What You’ll Do

• Troubleshooting issues in RAN technologies
• Service restoration in case of issues
• Phone support to field engineer
• Manage third parties support services
• Executing planned works
• Maintenance windows activities
• On‑call service

Who You Are

• Strong mobile network architecture knowledge
• Technical skills on Single RAN Node, BSC Air Scale, MantaRay
• Good time management and prioritisation
• Knowledge on incident management, problem management and change management processes
• Aptitude for analysing problems, discovering innovative solutions and hunger for technical knowledge
• Good interpersonal and communication skills; ability to build trust and rapport
• Excellent English language competence

Not a Perfect Fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What’s In It For You

We are a leading international telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people’s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Belonging at Vodafone isn’t a concept; it’s lived, breathed, and cultivated through everything we do. You’ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We’re committed to increasing diversity, ensuring equal representation and making Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.

Job Details

Seniority level: Not applicable.

Employment type: Full‑time.

Job function: Other, with industry focus on Information Services, IT Services and ICT Consulting, and Telecommunications.