RAN Operations specialist- Huawei

Vodafone Group; Milano; In loco; EUR 40.000 - 60.000; Tempo pieno

Descrizione del lavoro

A leading telecommunications company in Milan seeks a 2nd Level Support Engineer for RAN operations. The role involves troubleshooting RAN issues, supporting field engineers, and managing vendor support, requiring strong technical skills and knowledge of incident management processes. This position offers a chance to grow your career in a global team focused on innovation and sustainability.

Competenze

• Experience in RAN technologies and maintenance.
• Ability to work with complex troubleshooting.
• Understanding of security policies regarding RAN nodes.

Mansioni

• Troubleshoot issues in RAN technologies.
• Provide service restoration in case of issues.
• Support field engineers via phone.
• Manage third-party support services.
• Execute planned works and maintenance activities.
• Be available for on-call service.

Conoscenze

Strong mobile network architecture knowledge

Technical skills on Huawei RAN Node

Good time management

Knowledge on incident management

Innovative problem-solving

Excellent English Language

Descrizione del lavoro

Role Purpose

Within Fixed and Mobile Access Operation, this role is managing Vodafone Italy RAN operation & maintenance tasks within the RAN 2nd level support team.

The 2nd level support engineer is supposed to trouble-shoot RAN issues, to apply procedures and changes meant to restore the service, to support remotely field engineer on complex troubleshooting, to manage 3rd level vendors support, to follow-up problem management with vendors, to execute planned works, including configuration changes or software upgrades on RAN nodes.

The role requires technical expertise on RAN technologies, and at the same time know-how on processes such as incident management, problem management and change management, as well as knowledge of all security policies concerning user access management, patching and hardening related to RAN nodes

Join Us

At Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact.

What you’ll do

• Trouble-shooting issues in RAN technologies
• Service restoration in case of issues
• Phone support to field engineer
• Manage third parties support services
• Executing planned works
• Maintenance windows activities
• On call service

Who you are

• Strong mobile network architecture knowledge
• Technical skills on Huawei RAN Node, RAN Huawei Technology, BSC6910.
• Good time management and prioritisation
• Knowledge on incident management, problem management and change management processes
• Aptitude for analysing problems, discovering innovative solutions and hunger for technical knowledge
• Good interpersonal and communication skills; ability to build trust and rapport.
• Excellent English Language.

Not a perfect fit?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about empowering people and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to still apply as you may be the right candidate for this role or another opportunity.

What’s in it for you

We are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people\'s lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same.

Who we are

Belonging at Vodafone isn\'t a concept; it\'s lived, breathed, and cultivated through everything we do. You\'ll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. We\u2019re committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included.

If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to https://careers.vodafone.com/application-adjustments/ for guidance.

Together we can.