Quality & Operations Excellence Lead - Luxury Resorts

Mangia's; Palermo; In loco; EUR 40.000 - 55.000; Tempo pieno

Descrizione del lavoro

A leading hospitality brand in Italy is seeking a Quality Assurance Manager to ensure the highest service standards across its properties. The ideal candidate will drive continuous improvement and maintain brand integrity. Required qualifications include a Master’s degree in Hospitality Management and a minimum of 3 years in quality assurance in luxury hospitality environments. Competitive compensation and benefits are offered.

Servizi

Dynamic work environment

Professional growth opportunities

Continuous training and support

Competitive compensation package

Competenze

• Minimum 3 years of experience in quality assurance or operational excellence, preferably in luxury hospitality.
• At least 5 years in hotel operation roles (Director of operations or above).
• Strong knowledge of quality frameworks and processes.

Mansioni

• Design and deploy quality control systems across hotel and resort operations.
• Monitor performance indicators and compliance metrics.
• Conduct internal assessments and support external audits.
• Collaborate with teams to align quality with strategic goals.

Conoscenze

Quality assurance

Continuous improvement methodologies

Strong knowledge of quality frameworks

Formazione

Master’s degree in Hospitality Management or related fields

Descrizione del lavoro

A leading hospitality brand in Italy is seeking a Quality Assurance Manager to ensure the highest service standards across its properties. The ideal candidate will drive continuous improvement and maintain brand integrity. Required qualifications include a Master’s degree in Hospitality Management and a minimum of 3 years in quality assurance in luxury hospitality environments. Competitive compensation and benefits are offered.