Quality Manager Maternity Cover

Marriott Hotels Resorts; Roma; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A premier hospitality company in Italy seeks a Quality Assurance Manager responsible for implementing quality assurance processes, coaching management, conducting audits, and enhancing guest experiences. Candidates should have a degree in Business Administration or related fields, along with significant experience in guest services. The role emphasizes continuous improvement and quality management across the property.

Competenze

• 3 years experience in guest services, front desk, or related field.
• 1 year experience with a 4-year degree in related major.

Mansioni

• Implement quality assurance processes to meet company standards.
• Coach managers on Total Quality Management leadership style.
• Conduct monthly audits for compliance.
• Direct property quality efforts based on guest feedback.
• Facilitate process improvement teams.

Conoscenze

APQP

Quality Assurance

ISO 9001

Lean Six Sigma

PPAP

Root cause Analysis

ISO 13485

Quality Systems

Quality Control

Quality Management

As9100

Manufacturing

Formazione

2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management or related major

4-year bachelor's degree in Business Administration, Hotel and Restaurant Management or related major

Descrizione del lavoro

JOB SUMMARY

The position is responsible for implementing quality assurance processes that meet the companys mission and brand standards target customer needs ensure employee satisfaction and focus on continuous improvement at the property level. This position champions the Quality function and builds support for change.

Education and Experience

2-year degree from an accredited university in Business Administration Hotel and Restaurant Management or related major 3 years experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.

OR

4-year bachelors degree in Business Administration Hotel and Restaurant Management or related major; 1 year experience in the guest services front desk housekeeping sales and marketing management operations or related professional area.

CORE WORK ACTIVITIES

Managing Quality Assurance Goals

Coaches managers on adopting the Total Quality Management leadership style.

Conducts monthly audit to ensure compliance with company and brand standards

Makes and executes the necessary decisions to keep property moving forward toward achievement of goals.

Directs property quality efforts to address critical customer requirements.

Assists with regional and / or company-wide implementation of company best practices.

Facilitates process improvement teams assuring use of the systematic processes and improvement is achievable and measurable.

Managing Quality Tools

Ensures that management practices at all levels are aligned with quality tools by providing training in quality sciences.

Uses data collection methods to compile display track and analyze defect trends.

Demonstrates and communicates key drivers of guest satisfaction for the brands target customer.

Analyzes issues and identifies trends.

Managing the Guest Experience

Reviews guest feedback with leadership team and ensures appropriate corrective action is taken.

Responds to and handles guest problems and complaints.

Stays visible and interfaces with customers on a regular basis to obtain feedback on quality of product service levels and overall satisfaction.

Models service behaviors that meet or exceed guest expectations.

KEY SKILLS

• APQP
• Quality Assurance
• ISO 9001
• Lean Six Sigma
• PPAP
• Root cause Analysis
• ISO 13485
• Quality Systems
• Quality Control
• Quality Management
• As9100
• Manufacturing

At Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law.