Quality & Compliance Manager — Hospitality Standards

Bbhotels Group; Milano; On-site; EUR 40,000 - 60,000; Full time

Job summary

A leading hospitality group in Milano is seeking a Quality Manager to oversee compliance with quality standards and manage the ISO 9001:2015 certification process. Responsibilities include supporting HR & Quality Director, analyzing KPIs, and training hotel teams to enhance service quality. The ideal candidate will have a degree in Economics and relevant experience in a quality management role, alongside strong communication and organizational skills. Join us to drive our commitment to excellence in hospitality.

Qualifications

• At least 2 years of experience in a similar Quality Management role.
• Industry experience in Hospitality or Hotel Management is highly desirable.

Responsibilities

• Oversee compliance with company quality standards.
• Serve as the point of contact between HQ and Hotels regarding Chain Standards.
• Manage the end-to-end ISO 9001:2015 certification process.

Skills

Proactive Mindset

Attention to Detail

Team Collaboration

Effective Communication

Planning & Organization

Customer Orientation

Education

Degree in Economics or a related field

Master’s degree in Hospitality & Tourism or Business Administration

Tools

Microsoft Office Suite

Job description

A leading hospitality group in Milano is seeking a Quality Manager to oversee compliance with quality standards and manage the ISO 9001:2015 certification process. Responsibilities include supporting HR & Quality Director, analyzing KPIs, and training hotel teams to enhance service quality. The ideal candidate will have a degree in Economics and relevant experience in a quality management role, alongside strong communication and organizational skills. Join us to drive our commitment to excellence in hospitality.