Project Manager – Quality Cases & Warranty Issues

Hitachi Vantara Corporation; Lodi; In loco; EUR 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

A leading technology company in Lodi is seeking a Project Manager to lead warranty-related operations, manage a dedicated team, and enhance quality satisfaction. The ideal candidate should have proven project management experience, strong leadership skills, and fluency in Italian and English. This position offers the opportunity to drive cross-functional collaboration and continuous improvement within a dynamic environment.

Competenze

• Proven experience in project management, preferably in quality or after-sales service.
• Excellent leadership and team coordination skills.
• Strong analytical and problem-solving abilities.

Mansioni

• Plan, execute, and monitor projects related to warranty and quality case resolution.
• Lead and support a small team managing warranty claims and quality issues.
• Oversee the end-to-end process of warranty issue management.

Conoscenze

Project management

Warranty processes

Leadership

Analytical skills

Problem-solving

Fluent in Italian

Fluent in English

Formazione

Degree in Engineering, Management, or related field

Project Management Certification (e.g., PMP)

Strumenti

Project management tools

SAP systems

Descrizione del lavoro

Description

Job Purpose:

The Project Manager will lead, and coordinate activities related to quality cases and warranty issues, ensuring timely resolution and continuous improvement. This role involves managing a small team dedicated to handling warranty-related matters across Italian and external markets, driving cross-functional collaboration, and ensuring customer satisfaction.

Key Responsibilities:

• Project Management:
  • Plan, execute, and monitor projects related to warranty and quality case resolution.
  • Define project scope, objectives, timelines, and deliverables.
  • Coordinate with internal departments (e.g., Quality, R&D, Customer Service, Production) and external stakeholders.
• Team Leadership:
  • Lead and support a small team responsible for managing warranty claims and quality issues.
  • Assign tasks, monitor performance, and foster a collaborative working environment.
• Warranty Case Handling:
  • Oversee the end-to-end process of warranty issue management, from case opening to resolution.
  • Ensure compliance with internal procedures and customer expectations.
  • Analyze recurring issues and propose corrective/preventive actions.
• Quality Improvement:
  • Identify trends and root causes of quality issues.
  • Collaborate with Quality and Engineering teams to implement improvements.
  • Report activities related to warranty and quality KPIs.
• Stakeholder Communication:
  • Act as the main point of contact for warranty-related topics for Italian and international markets.
  • Prepare and present reports to management and customers.
  • Ensure transparent and timely communication across all levels.

Requirements:

• Proven experience in project management, preferably in quality or after-sales service.
• Strong understanding of warranty processes and quality case management.
• Excellent leadership and team coordination skills.
• Fluent in Italian and English; other languages are a plus.
• Strong analytical and problem-solving abilities.
• Proficiency in project management tools and SAP systems.
• Knowledge in site documents review and preparation (i.e POS)

Preferred Qualifications:

• Degree in Engineering, Management, or related field.
• Certification in Project Management (e.g., PMP, Prince2) safety (e.g., NEBOSH, IOSH) are a plus.
• Experience in international environments and cross-cultural teams.

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