Professional Services Consultant

Fortinet; Lazio; In loco; EUR 55.000 - 75.000; Tempo pieno

Descrizione del lavoro

A global cybersecurity company based in Italy is seeking a Professional Services Consultant to provide on-site engagement and technical services at customer locations. The ideal candidate has over 7 years of experience in LAN/WAN/network security products and a strong background in FortiGate solutions. Responsibilities include assisting clients during project phases, developing technical documentation, and conducting testing. Excellent communication skills and a positive customer service attitude are essential for success in this role.

Competenze

• 7+ years of experience in LAN / WAN / Network Security Products.
• Experience with designing and implementing FortiGate solutions.
• Excellent communication and technical documentation skills.

Mansioni

• Assists the Customer during the Think and Build phases of a project.
• Develops and maintains technical project documentation.
• Tests Fortinet solutions and verifies system behavior.

Conoscenze

LAN / WAN / Network Security Products

FortiGate solutions

BGP

OSFP

MPLS networks

scripting and automation

communication skills

customer service attitude

Formazione

University Degree in technical or management discipline

Descrizione del lavoro

This role requires to be in the office (at customer site) 4 days / week.

Professional Services within Fortinet, is an integral part of the support and services organization, as a result the Consultant will collaborate with their assigned Customer and effectively with peers to drive customer satisfaction.This role is for an on-site engagement.

The Professional Services Consultantworks on Customer site, with the aim of providing timely, quality and cost-effective technical services, including vendor expertise during security infrastructure design, deployment, testing and verification, optimization and operation services.

The Consultant instills confidence through their technical ability, focused communication skills and structured approach. This role requires a constant focus on improving technical skills through training or on-job learning opportunities. The Consultant needs to be collaborative and build effective working relationships within the Customer and Fortinet to drive success.

Responsibilities

• Assists the Customer during the Think and Build phases of a project
• Develops and maintains technical project documentation : high / low level design documentation, method of procedure, test plans, configuration templates and scripts.
• Provisions, customizes and verifies Fortinet configurations based on recommended and approved design.
• Tests Fortinet solutions and verifies system behavior
• Participates to interoperability / integration testing of devices that interact with Fortinet products
• Recommends and Implements Fortinet best practices
• Resolves and / or escalates technical issues in a timely fashion
• Delivers general knowledge transfer to client staff.
• Develops and maintains core competency on Fortinet’s product line and technologies

Job Requirements

• 7+ years of experience in LAN / WAN / Network Security Products.
• Experience with designing and implementing FortiGate solutions (design and implementation) or major 3rd party security solutions.
• Experience in complex routing and WAN environments where BGP, OSFP is a requirement.
• Work experience in maintaining, deploying or designing MPLS networks in particular L3 VPN.
• Exposure to MSSP or managed service environments (Multi-tenancy, monitoring, reporting, supportability)
• Experience in scripting and automation (e.g. ZTP, integration into orchestrator, controllers and dashboard).
• Excellent communication and technical documentation skills.
• Proven ability to work independently as well as in a team in a collaborative environment. Ability to elicit cooperation from a wide variety of sources, including management, clients, and other departments.
• Positive customer service attitude with excellent soft skills.

Education

• University Degree in technical or management discipline and / or equivalent extensive work-related experience.