Product Support Specialist - Categorie Protette (legge 68/99)

Coverflex; Milano; In loco; EUR 22.000; Tempo pieno

Descrizione del lavoro

A dynamic compensation management firm in Milan is seeking a passionate Customer Support Specialist. In this role, you'll provide operational support, maintain quality standards, and help customers effectively use our platform. Candidates should be detail-oriented, fluent in both English and Italian, and have strong communication skills. This position offers a gross package of €22,000 plus benefits.

Competenze

• Customer support problem-solving skills.
• Experience working independently.
• Ability to quickly adapt to new processes.

Mansioni

• Provide operational support to the Product Support team.
• Establish and maintain quality standards.
• Identify inefficiencies and implement process improvements.
• Help customers use specific features and resolve their issues.
• Follow up with customers to ensure satisfaction.
• Collaborate with internal teams to share customer feedback.
• Identify best practices to establish consistency and efficiency.

Conoscenze

Attention to detail

Fluent in English

Fluent in Italian

Communication skills

Customer-focused attitude

Ability to adapt to remote work

Descrizione del lavoro

About Us

Compensation is more than a paycheck, and traditional approaches don't adequately reflect it or the way people work today.

We're on a mission to change that. We see compensation as everything a company gives its people in return for the work they do. It should be easier to understand, offer, manage and spend.

Long-term, we're working towards becoming the place where compensation happens and is managed by those who award and receive it. We're on our way to coining the term "Compensation-as-a-service".

We’re proud to be backed by leading European VC funds, having raised over €20 million.

About You

You’re a natural problem solver with a passion for delivering exceptional customer support. Here’s what we’re looking for:

• You have a keen eye for detail
• You speak English and Italian fluently
• Excellent communication skills and a warm, customer-focused attitude
• The ability to work independently and adapt quickly to remote work
• A drive to be part of something bigger than yourself

The Role

On a typical day, you will...

• Provide operational support to the Product Support team
• Establish and maintain quality standards
• Identify inefficiencies and implement process improvements
• Help customers use specific features and resolve their issues
• Follow up with customers to ensure satisfaction
• Collaborate with internal teams to share customer feedback and insights
• Identify best practices to establish consistency and efficiency at scale

Salary Range

This role has a total gross package (RAL) of 22.000€ (plus benefits & other perks you can check below).

The stages for this hiring process are:

1. CV Screening
2. Interview with thePeople Team
3. Interview with the Hiring Manager
4. Meeting with the CEO

Equal opportunity employer:

Coverflex is an equal opportunity employer. All applicants will be considered and analysed regardless of ethnicity, religion, gender identity, sexual orientation, national origin, age, or disability status.