Product Support Representative

Seakeeper; Lavagna; Ibrido; EUR 30.000 - 40.000; Tempo pieno

Descrizione del lavoro

A maritime technology company in Lavagna, Italy is seeking a Product Support Representative to assist customers and dealers. The ideal candidate will have strong communication skills, be bilingual in English and Italian, and possess customer support experience. This entry-level full-time position includes responsibilities such as managing inquiries and technical support. Training will be provided, and a hybrid work opportunity is available.

Servizi

On-the-job training

Opportunity to work from home

Competenze

• Must be professional, responsive, resourceful, and flexible.
• Superior time management, multitasking, organizational and prioritization skills.

Mansioni

• Answer customer inquiries by phone, email, and live chat.
• Open service cases and provide timely follow‑up.
• Assist dealers in generating quotes and service orders.
• Provide troubleshooting information.
• Verify and update current warranty information.
• Edit and distribute service documents.
• Provide technical product assistance.

Conoscenze

Strong verbal and written communication skills

Bilingual in advanced English and fluent in Italian

Customer and product support experience

Strong data entry skills

Command of Microsoft Office programs

Time management

Multitasking

Organizational skills

Formazione

High school diploma or equivalent

Associate or bachelor’s degree

Strumenti

NetSuite or another ERP system

Descrizione del lavoro

Product Support Representative

Seakeeper changes the way people spend their time on the water. If their Seakeeper isn’t working, you’ll be the first to help them get back up and running. As a Product Support Representative, you’ll be the primary point of contact for customers, boat builders, and Seakeeper dealers.

Responsibilities

• Answer customer inquiries (and occasional complaints) by phone, email, and live chat in a timely and professional manner.
• Open service cases, enter pertinent information, and provide timely follow‑up.
• Assist Seakeeper dealers in generating quotes and service orders for spare parts.
• Provide troubleshooting information around Seakeeper operation, maintenance, and repair.
• Verify and update current warranty information for Seakeeper owners.
• Edit and distribute service documents internally and externally.
• Provide technical product and systems assistance to Seakeeper dealers.

What you need to succeed

Must‑haves

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Bilingual in advanced English and fluent in Italian.
• Customer and product support experience.
• Maintain a positive, professional, and customer‑centric attitude at all times.
• Strong data entry skills and command of Microsoft Office programs.
• Be professional, responsive, resourceful, and flexible.
• Superior time management, multitasking, organizational and prioritization skills.

Nice‑to‑haves

• Associate or bachelor’s degree.
• Multilingual in Spanish or French.
• Experience using NetSuite or another ERP system.

More details you’ll want to know

• On‑the‑job training will be provided.
• Occasional travel to other office locations and OEM/boat show attendance may be required.
• You’ll be based at our Lavagna, Italy location with the opportunity to work from home some of the time.
• You’ll report to the EMEA Product Support Supervisor.

Why you’ll love it here

We believe in participative leadership and empower employees to make a difference. We push boundaries, move quickly, and welcome new ideas.

Who we are

Seakeeper creates products that transform the boating experience. Founded in 2008, we’re the global leader in stabilization with the Seakeeper Ride, a vessel attitude control system that eliminates underwater pitch and roll.

Seniority level

Entry level

Employment type

Full‑time

Job function

Customer Service

Industries

Maritime Transportation

Seakeeper is personally committed to building an inclusive and diverse workforce. We are an Equal Employment Opportunity Employer / Affirmative Action Employer and do not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, marital status, veteran status, genetic information, or any other protected characteristic under applicable law. All employment is decided on the basis of job requirements, individual qualifications, and business need.